Engineer, Platform Operations

Technology Services team is integral to maintaining the Firm's overall technology, mobile and desktop devices, and core infrastructure to ensure reliable, secure and efficient operations. Technology Services is a single global operation with representation in each of the Firm's offices. Additionally, we have shared service centers in Tampa and Manila, supporting a wide range of technologies and operations. In addition to overseeing critical enterprise systems and providing world-class client service to our global user community, we are committed to achieving a balance between new and innovative technologies while constantly ensuring data security and compliance with legal and regulatory standards, resulting in realizing value from the latest developments in technology, such as generative artificial intelligence and cloud computing models, while safeguarding sensitive client information against cyber threats and other business interruption events. Technology Services plays a significant role in supporting the Firm's systems and people. Position Summary You will work in a highly dynamic global team to help administer and operate the worldwide infrastructure for White and Case. Your expertise in Infrastructure Operations will enable the team to be more efficient through processing and troubleshooting skills. You will provide administration towards a uniform best practice approach for technology processing and implementation using Infrastructure and Cloud technologies. You will share the responsibility for the administration and operation of the global infrastructure technology and methods within the Firm's complete technology portfolio, in particular around the operations of applications, services and infrastructure. Duties and Accountabilities1 The roles and responsibilities of this job include: Providecloudadministration and engineering support across the core engineering platforms, including: Ansible, Nexus, GitLab, GitHub, Wiz, New Relic, Solarwinds, Terraform, IAC Triage, investigate, and resolve operational support tickets for platform tools and workflows. Troubleshoot failed automation runs (e.g., Ansible workflows), identify root causes, and communicate status and resolution clearly to stakeholders. Support ongoing maintenance of Azure resources, including components not fully under direct team control. Proactively manage recurring operational hygiene tasks such as: Expiring secrets and credential rotation follow-up Untagged resource cleanup and governance support Log review and data extraction for troubleshooting and audit needs Reporting Partner with team specialists to route and escal? Actively monitor new and emerging cloud-related technologies, trends, issues and solutions Qualifications The qualifications for this job include: 2-5 years' experience working in an Operations Engineer environment Good understanding around application and infrastructure design and conceptual thinking Ability to work in teams of highly skilled technical professionals Professional experience in working effectively with business stakeholders, project managers, technology teams and end users in a cross cultural environment Ability to analyze and resolve complex issues, both logical and interpersonal Possess strong communication skills and has significant experience with facilitating regular touchpoint calls/meetings Must be able to multitask and work in a fast-paced environment Strong analytical skills Capable of grasping new concepts without prior experience Self-motivator, independent, cooperative, flexible and creative Ability to travel or work overtime, as needed Fluency in English International experience a plus This role reports to Manager, Platform Engineering Equal Opportunities White & Case is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law. If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you. The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties. #J-18808-Ljbffr White & Case