Senior Manager, Product Management - US Card

Senior Manager, Product Management - US Card

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within the Customer Services & Strategy teams, we don’t just maintain the status quo—we are actively rewriting the playbook for how a modern bank operates. We build technology-led, data-driven products across Fraud, Recoveries, Collections, and Digital Servicing to deliver personalized, empathetic customer experiences at a massive scale.

We currently have multiple high-impact roles and are seeking high-caliber Senior Manager Product Managers to join our team.

By applying to this role, you will be considered for critical initiatives across our core ecosystems, including, but not limited to:

• Modernized Core Platform: Lead the charge on migrating US Card Recoveries onto Capital One's next-generation data infrastructure. You will unlock platform capabilities that drive an estimated $200M+ in annual recoveries, and phase out legacy tech.
• Agent & Customer Assist Platform (AI & Servicing): Accelerate the evolution of our comprehensive, AI-leveraged source of truth for all Card servicing policies. You’ll build and scale the intelligent tooling that empowers agents and digital channels to assist millions of customers daily.
• Credit Bureau Disputes: Drive delivery for our Card Credit Bureau Disputes team, ensuring data integrity, compliance, and frictionless user experiences during critical financial moments.
• Conversational AI solutions: Part of our enterprise quality platform, you will sit at the cutting edge of GenAI servicing as we scale automated validation across customer interactions.
• Fraud Model Data Strategy: Own the design, strategy and execution of fraud's new model data strategy product supporting all of our highest impact fraud models.
• Workforce Management Tools: Own the end-to-end Workforce Management product suite and lead the PM team behind it. You’ll oversee everything behind Card Servicing’s forecasting, capacity planning, schedule generation, and real-time operations.

Senior Manager Role Overview

We are seeking visionary and results-driven Senior Manager-Level Product Managers to lead the strategy, development, and execution of high-impact product initiatives. In these roles, you will sit at the intersection of customer empathy, business strategy, technological innovation, and transformational leadership. You will be responsible for defining long-term product roadmaps, cross-functional collaboration, and mentoring a high-performing team to deliver scalable, customer-centric solutions that accelerate business value.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $182,500 - $208,300 for Sr. Mgr, Product Management

McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management

New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management

Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).