Field Service Technician- Amazon SAV3- Macon, GA

Position Summary The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location, reporting breakdown events, ordering parts, and maintaining fuel cells. The role requires excellent technical skills as well as communication, interpersonal, and motivational skills, with frequent exposure to customer personnel and lift truck operators. Core Duties and Responsibilities Maintenance and service of fuel cells at customer sites. Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location. Execute specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells. Provide on‑call and emergency support service to customers as required. Purchase tools, equipment, and parts for customer service and support as required. Diagnose and maintain high‑pressure hydrogen storage, 480VAC, flammability conditions, cryogenic liquid, high‑pressure gas, and fueling systems. Maintain communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells. Provide regular feedback to regional service representatives on fuel cell performance and field maintenance issues. Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site/system documentation. Exhibit and enforce safety procedures in the field or customer sites. Travel as required for business needs; expected to drive safely and adhere to all traffic laws. Represent Plug Power professionally at all times and in all interactions. Perform other duties as assigned. Education and Experience Minimum high school diploma or equivalent with technical electrical coursework. Three (3) or more years of direct experience in mechanical and electrical troubleshooting. Formal training and education may also be considered in lieu of direct experience. Valid driver license, clean driving record, and ability to safely operate a motor vehicle. Ability to lift 50 pounds on a regular basis unassisted. Knowledge of lift truck operation and applications is highly preferred. General mechanical aptitude is required. Computer and software skills, including Word, PowerPoint, Excel, and Outlook. Dynamic interpersonal skills and the ability to communicate effectively with diverse audiences and stakeholders at all levels. Excellent verbal and written communication skills. Creativity in solving technical problems. Ability to work independently. Uncompromising dedication to quality. Exceptional time management skills, with the ability to handle multiple tasks. Punctual and reliable. Technician must provide own standard set of tools; specific fuel cell tools will be provided by Plug Power. #J-18808-Ljbffr PLUG POWER INC