Technical Vehicle Launch Manager

Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MANBrief Role DescriptionThis position is a career level 20P and is located in Reston, VA with a role classification of Hybrid.Oversee HQ validation process and steer new vehicle market entry from a technical point of viewReceive, review and approve all technical support requests from dealer netSupport dealer net in fault finding processDocument all support activities accurately in LIASSReceive, review technical goodwill requestsEstablish and update region relevant After Sales proceduresMonitor dealer workshop service level and report deficitsPossible Tasks within this RoleVehicle validation process – 50% of time spent Goal: Follow validation process Follow the new vehicle validation process at Lamborghini SPA and collect relevant information from R&D, Logistics, Production, Quality and Commercial to steer a successful market entryCommunicate market specific requirements and changesManage specific technical aspects of launch vehicles during market entry and report to relevant departments at Lamborghini SPAEstablish time frame and measurements for launch periodParticipate in all launch dynamic launch events and provide detailed reporting Helpline Management – 30% of time spentGoal: Timely processing of dealer requests via LIASS system Support authorized assigned Lamborghini dealers to diagnose vehicles in order to minimize car down time and accelerate repairs that are compliant with Lamborghini warranty policies and processesComplete analysis of causes for product quality and improvementsOversee technical goodwill requestsLegal Case Support – 10% of timeGoal: Technical case support given to parties involved Prevent and support legal cases/customer complaints from a technical perspectiveMonitor and assess dealer technical readiness and repair qualityTraining – 10% of timeGoal: Stay up to speed with current technologiesStay abreast of the technology of existing and upcoming Lamborghini vehiclesParticipate in all available training modulesQualification requirements7 - 10 years Automotive ExperienceEducationRequiredAutomotive Technical DegreeDesiredBachelor’s degree with automotive emphasisSkillsProven track record of analytical and conceptual thinking and implementationProven problem-solving abilitiesAttention to detail and process orientationStrong work ethic with internal motivation to succeed and support othersAbility to problem solve and prioritizeForward-thinking with ability to work effectively with minimal directionA great attitude and proven ability to be an effective business partner, team player, and collaboratorPartners at all levels of the organization, with ability to negotiate and influence to achieve resultsAbility to understand automotive service retail business, procedures and dataSpecialized SkillsRequiredStrong overall automotive technical knowledgeKnowledge and expertise in ODIS, Onboard Diagnosis Information SystemExcellent communication skillsUnderstand automotive Sales/ After Sales processesDesiredDeep knowledge of automotive technologyFluent in Italian (writing, speech)Basic skills in Spanish, GermanCompensation DataSalary range is dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications. In the state of Virginia, the salary range is $111,000 - $178,700.Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.