Clinical Informatics Program Manager

Position Title: Clinical Informatics Program Manager Description AT LIFENET HEALTH, YOU ARE THE ADVANTAGE. Every day, YOU help us save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than ourselves, a purpose rooted in healing. ABOUT THIS JOB Location: Richmond Department: Clinical Education & Development Schedule: Monday-Friday, 8 hour shift, on call as needed Clinical Status: Clinical Plus HOW YOULL MAKE AN IMPACT As a Clinical Informatics Project Manager you will play a vital role in advancing our mission. The position will require designing, implementing, and maintaining clinical information systems, including but not limited to Electronic Medical Records (EMRs) for both OPO and donor hospitals, integrated OPO systems, and reporting output to improve operational workflows and maximize donation opportunities. Responsibilities include analyzing healthcare data, training staff on new systems, ensuring regulatory compliance, troubleshooting software, and acting as a liaison and project manager between OPO staff and information systems to streamline workflows and enhance efficiency. You will also work with OPO departmental leadership and quality teams to ensure all operations are compliant and in a ready state at all times, ensuring effective execution of all programs, projects, and activities in support of the OPO. Your work will have purpose every single day, contributing directly to life‑changing outcomes. WHAT YOULL DO Technology Management: Oversee the implementation, maintenance, and management of all electronic systems for the OPO. Ensure that healthcare data is collected, stored, and made accessible to the right people at the right time. Ensure the ability to document accurately within the electronic systems in compliance with regulations. Monitor and analyze data to support quality initiatives and research. Support and manage essential system upgrades to ensure continued effectiveness of OPO technology. Collaborate with IS, internal departments, external organizations, and external vendors to optimize data flow between external and OPO systems. Partner with all OPO leaders to ensure technology solutions align with workflows and care delivery models. Oversee access to external EMR systems for OPO staff members. Serve as the primary designated OPTN UNet Security Administrator, ensuring access is enabled and removed as required by OPTN policy. Complete required OPTN Security Administrator audits of all VATB users as required by OPTN policy. Project & Project Management: Using standard project management tools, ensure effective execution of all programs, projects and activities in support of the designated programs [electronic infrastructure] that impact the OPO. Collaborate with other leaders to identify, initiate, and manage improvements to these systems. Work in conjunction with OPO leaders to develop strategies for these systems and effectively engage OPO leaders to deploy initiatives. Develop and monitor metrics and KPIs to measure success of programs. Training & Support: Conduct end‑user training on various applications utilized throughout the OPO, aligning training material and project plans with Information Systems to fulfill training requirements. In conjunction with the Education team, develop curriculum design, including training materials, classroom exercises, assessments/testing, and learning modules to enhance staff members’ comprehension of the EMR and OPO systems. Provide ongoing education and support to maximize adoption and use of OPO systems and technology. Possibly train other course content as needed. Operational Readiness: Work with OPO departmental leadership to ensure all operations are compliant and in a ready state at all times. Manage internal assessment programs and ensure compliance with schedules and corrective actions. Support any other quality‑related initiatives within OPO. Ensure all technical training is compliant. Partner with OPO leaders to document technical training. Work with leaders to proactively identify training needs and develop training plans to meet those needs. Continuous Improvement: Analyze information flow and work processes to find waste, trends, and inefficiencies. Lead cross‑functional initiatives to find solutions to improve data flow and overall clinical operations, ensuring seamless integration between OPO systems and third‑party systems. Serve as the True North point of contact for the OPO. WHAT YOULL BRING Minimum Requirements: Bachelor's Degree in a health‑related field (nursing, allied health, or health informatics) Five (5) years of experience supporting healthcare technology or working extensively with Electronic Medical Records or Electronic Health Record systems Seven (7) years of clinical experience within a hospital setting, including critical care, medical/surgical, trauma, ER, pediatrics, cardiovascular, surgical, or transplant center Preferred Experience/Skills/Certifications: Master's Degree in a health‑related field (nursing, allied health, or health informatics) Seven (7) years of experience supporting healthcare technology or working extensively with Electronic Medical Records or Electronic Health Record systems Ten (10) years of clinical experience within a hospital setting, including critical care, medical/surgical, trauma, ER, pediatrics, cardiovascular, surgical, or transplant center Three (3) years of clinical consulting experience in clinical workflow analysis or process design NI‑BC Nursing Informatics Board Certification PMP Project Management Certification Key Knowledge, Skills, & Abilities Organ donation and healthcare operations process knowledge: strong understanding of the organ donation and healthcare operations processes, medical and legal principles related to organ donation, donor evaluation, and family support Strategic thinking: strategic planning and interfacing for complex or critical products; impact of regulatory changes on internal processes and products; clear, comprehensive understanding of the link between department, function, and business strategy Information technology: demonstrated knowledge of the various types of electronic medical records Business acumen: knowledge of healthcare environment and state/federal regulatory requirements Project management: ability to manage competing projects, budget management, process execution, and lead/influence others to achieve intended outcomes Communication skills: written, verbal, and presentation; ability to engage, inspire and influence people Relationship management: build and sustain partnerships across organizational boundaries and functions as well as outside the organization to achieve common goals and outcomes Training and development skills: proficient in learning management systems and e‑learning techniques Research/problem solving: lead through analysis of situations with appropriate attention to detail and the big picture, including consideration of impact at multiple levels of the system WHY JOIN LIFENET HEALTH When you join LifeNet Health, you’re not just taking a job—you’re joining a mission‑driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference. We recognize that great work happens when people feel supported, so our total rewards package is designed to help you thrive both professionally and personally. Benefits Affordable medical, dental, and vision coverage Profit sharing plan 403(b) retirement plan Paid parental leave – 6 weeks Corporate sponsored events Generous paid time off: 18 vacation days, 9 sick days, 9 holidays (7 standard + 2 floating) Flexible work program for approved roles Tuition reimbursement Career & leadership development Wellness program Employee assistance program (EAP) Incredible teammates Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the at‑will nature of employment at LifeNet Health. Compensation Salary range: $87,226 – $116,301 annually. Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience. EQUAL OPPORTUNITY EMPLOYER LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. As part of our commitment to safety, we maintain a drug‑free workplace and conduct pre‑employment substance abuse screening. #J-18808-Ljbffr