Shift Lead

Shift Lead – Tracy, CA

$20–$25/hr DOE ($28-35/hr avg total compensation)

Garden of Eden is hiring a full-time Shift Lead for our Hayward location. This is a floor-based leadership role responsible for coordinating Front of House (FOH) and Back of House (BOH) operations in a fast-paced, fully-licensed cannabis retail environment. The Shift Lead helps ensure smooth daily operations, strong customer service, and accurate cash handling while supporting management and guiding the FOH/BOH staff.

Compensation & Perks:

• $20-25/hr + tips (average $8-$10/hour additional)
• Medical, dental, vision plans (for eligible employees)
• 401(k) + FSA options
• Employee discount at all GOE retail locations

What You'll Do:

• Open and close the facility, following all lockdown procedures
• Manage registers, including cash replenishment, till exchanges, cash drops, audits, and reconciliation support
• Open and close delivery equipment per checklist, close delivery drawers, and upload reports to the appropriate Google Drive folder
• Maintain daily Google Sheets and provide end-of-day reporting to management via Slack
• Coordinate breaks and lunches per the General Manager's direction and California labor laws
• Oversee all FOH and BOH personnel
• Provide performance notes, report staff callouts and help resolve staffing coverage issues
• Escalate policy violations to the GM and assist with incident reports as needed
• Oversee facility cleanliness, communicate replenishment needs, and follow tasks through to resolution
• Coordinate and participate in onboarding, training, and employee development
• Set the service standard through personal interactions and sales transactions
• Oversee Club Eden redemptions and returns, and assist with transactions and online order fulfillment
• Lead de-escalation of customer issues and route concerns to the help desk and management
• Recommend customer experience improvements and coordinate all order types, including walk-in, delivery, and prepaid e-Commerce
• Perform software inventory movements, excluding quarantine, and product counts to keep sales-floor counts accurate
• Facilitate weekly inventory cycle counts and/or end-of-month reconciliation and process returns and exchanges with corresponding system movements
• Report product issues to the appropriate Slack channel(s) with the State Tracking ID
• Handle METRC/POS intake and assist with processing, sub-batching, adjustments, and quarantine movements
• Monitor the fulfillment dashboard from "Verification Pending" order status through "Packed & Ready" status
• Assign, dispatch, and track delivery orders in POS & Dispatch software platforms
• Pull, build, and bin orders accurately, manage driver flow, and report service or driver incidents
• Coordinate the nightly delivery close at the e-Commerce workstation and update the site
• Maintain driver equipment inventory
• Oversee relevant Slack channels and reassign staff between POS, intake or fulfillment/e-Commerce workstations as needed
• Perform other duties as assigned by management

Requirements:

• Must be at least 21 years of age and pass a Live Scan background check
• 1+ years of retail and cash-handling experience; leadership or supervisory experience a plus
• Excellent customer service with the ability to de-escalate issues professionally
• Strong communication, organizational, and problem-solving skills
• Comfortable learning retail and delivery software; experience with Treez, Stronghold, Cannveya, Zendesk, Spring Big, or Weedmaps Dispatch a plus
• Cannabis industry knowledge and familiarity with Club Eden or similar loyalty programs preferred
• Full-time availability with a flexible schedule, including evenings, weekends, and holidays as needed
• Demonstrated commitment to teamwork, reliability, and a positive, customer-focused attitude

Physical Requirements:

• Ability to stand and walk for extended periods throughout length of shift
• Ability to lift and carry up to 25–50 lbs, with or without reasonable accommodation
• Ability to perform repetitive motions for register operation, order building, and stocking

Garden of Eden is an equal opportunity employer and does not unlawfully discriminate against, make employment decisions, or permit harassment based on perceived or actual race, color, religion, sex, national origin, citizenship, immigration status, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status, salary history, or any other basis protected under federal, state, or local laws, regulations, or ordinances. Eden is committed to complying with all applicable laws providing equal employment opportunities, including but not limited to the Fair Pay Act, FEHA, and all applicable laws and ordinances regarding conviction and arrest history.