Community Relations Coordinator - The Springs at Murrayhill

Description Location: Beaverton, Oregon Schedule: Tuesday - Saturday (full-time) Job Description – Community Relations Coordinator As a Community Relations Coordinator, you will serve as a trusted resource for seniors and families exploring independent living, assisted living, and memory care options in the region.

ESSENTIAL FUNCTIONS

Represent the community in welcoming prospective residents, family members, referral sources and the public in a positive, helpful, and caring manner. Answer telephone inquiries, meet and qualify prospective residents. Conduct tours to demonstrate the services, lifestyle, convenience and benefits of the community. Complete appropriate tracking cards, schedule tours, prepare and mail community brochures and do follow‑up contacts. Attend business and community events where referral sources, prospective residents and their advisors are in attendance. Influence prospective residents to reserve a specific apartment (close the sale) during each personal contact. Maintain accurate records of reserved and occupied units to facilitate information exchange with other staff. Communicate effectively. Prepare and distribute marketing reports in a timely and accurate manner. Understand the market area and distinguish our community from other living options. Assist in preparation of community marketing plans with Manager and Director of Operations. Complete competitive analysis as requested but not less than every six months. Understand and demonstrate community mission and philosophy. Maintain strict confidentiality in all matters dealing with prospective or current resident information. Ensure that the marketing area is decorated in a pleasing and professional manner, clean, safe, and orderly. Deal creatively with the needs and desires of the prospective residents in a manner that protects their dignity and allows choice. Accomplish sales and marketing goals. Carry out the activities delineated in marketing plans in a timely and budget conscious manner.

ADDITIONAL FUNCTIONS

Upholds The Springs Living AIM Values Demonstrates safe working practices at all times Listens effectively and provides clear, concise, and accurate verbal and written information including all relevant documentation Cooperates with others to effectively and efficiently achieve goals and resolve problems Maintains a professional image to residents and fellow co‑workers, in words, actions, and appearance Adheres to community dress policy Maintains confidentiality and privacy of our residents and staff at all times Meets the needs and wishes of customers (residents, staff, and families) appropriately by being prompt, polite, professional, and personal Makes the best decision based on information while resisting the influence of peer pressure and emotions Consistently reports to work on‑time and completes scheduled shifts Adaptable and willing to change in order to ensure success Completes all assigned duties efficiently and accurately Attends education and training classes as necessary to fulfill state regulations Works safely and follows protocols for assuring a safe work environment Maintains clean driving record Drives community vehicles in safe professional manner Performs other duties as assigned by Executive Director/Administrator

QUALIFICATIONS

3‑5 years of experience Ability to effectively present information and respond to questions from groups of managers, residents, employees, and general public. Ability to read, analyze, and interpret charting standards, physician orders, or administrative regulations. Ability to write reports, business correspondence and procedure manuals. AL & MC regulation knowledge. Ability to prioritize, organize, and delegate assignments. Ability to interpret a variety of instructions furnished in written, oral, electronic, or schedule form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits. Proficient PC skills including e‑mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Springs Living, LLC