General Manager

Chicago, IL 60657 Job Summary The General Manager will oversee and manage the daily operations for FOH & BOH of the restaurant, as well as take on additional duties as assigned. The General Manager will be responsible for driving sales, managing costs, delivering an exceptional guest experience, and creating a high performance, team oriented workplace culture. This role has varying hours required ranging between 9:00am - 4:00am (Monday - Sunday). Additional hours as needed. Our ideal candidate is someone who has at least 4 years of experience in a high volume restaurant that has an entrepreneurial spirit, is a self-starter, and wants to work in an environment where they can contribute to the growth and success of the company. They should also have creative ideas to drive sales and repeat business, and the capability to recruit, train, discipline and develop team members. A successful candidate will take on a key leadership role in a dynamic and fast-paced hospitality company. The role provides an opportunity to fast track your growth and development in an organization with a mission that has real positive social impact, in addition to aggressive business goals. This place is packed with energy, creativity, and outbursts of hilarity. We also settle in and get a lot done in an open and collaborative, but focused environment. Responsibilities Meet restaurant operational standards by implementing productivity, quality, and customer-service standards Resolving problems in a timely and professional manner Assists in hiring and training staff. Effectively communicate developmental feedback to all employees Adhere to and enforce policies and procedures Handles disciplining and terminating employees in accordance with restaurant policy Ensure guest satisfaction, resolve conflicts and complaints as they arise Contribute to the positive company culture and continue to cultivate regulars Communicate with HR and accounting regarding invoicing and payroll Support restaurant goals in all areas of operations to achieve desired volume growth and profitability. Control costs by monitoring labor, expenses and minimizing waste Supervise smooth and efficient daily shifts Proficiency in Toast POS and OpenTable Strong communication and time management skills Manage menus in house and through third party delivery apps (i.e., Doordash, UberEats and Grubhub) Manages and oversees scheduling in HotSchedules Performs daily health inspections and oversees food handling Frequent quality control checks on food Ensure compliance in accordance with capacity and liquor regulations Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards. Schedules routine maintenance and service on equipment, calls in repairs as needed. Takes ownership on tasks and sees them through from start to finish. Physical Functions Ability to communicate orally with customers, management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone for communication is essential. Must be able to exert well-paced and frequent mobility for periods of up to 10 hours or as needed. High levels of noise from music, customer and employee traffic. Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish. Qualifications/Requirements At least 4 years of full-service management experience in a high volume restaurant required Proven track record of delivering results Demonstrated leadership capability to build strong teams and achieve business goals. Strong supervisory and leadership skills Excellent interpersonal skills with a focus on customer service Excellent time management and organizational skills Decision making and problem-solving skills; able to identify and analyze problems and offer solutions. Responds well to feedback and constructive criticism Able to professionally communicate information to others and actively listens Ability to provide top notch customer service in a fast-paced environment Able to stand for extended periods of time Able to safely lift and easily maneuver trays of food when necessary Willing to follow instructions and ask questions for clarification if needed Benefits Health Insurance Dental Insurance Vision Insurance Paid Time Off Dining Discounts Allergen Certification Additional pre-employment requirements may apply based on the position. Employment Details Department: Front of House Reports to: DO, COO Status: Salary FLSA Code: Exempt Location: Chicago Happy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity. Must be eligible to legally work in the United States. #J-18808-Ljbffr