Scale Operator/Receptionist

Scale Operator/Receptionist

Idaho Materials & Construction, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

Position Overview

The Scale Operator/Receptionist is a key front-line role responsible for greeting visitors, answering phones, and providing exceptional customer service, while also performing critical scale operations including weighing trucks, issuing tickets, maintaining records, and supporting field office functions. This position requires strong organizational skills, attention to detail, professionalism, and the ability to multitask in a fast-paced environment.

Essential Duties & Responsibilities

Reception & Front Office Responsibilities

• Welcome and direct visitors in person or by telephone.
• Maintain a professional, courteous, and helpful demeanor as the face of the company.
• Answer and route calls from a multi-line phone system; take and relay messages accurately.
• Maintain security by following check-in procedures and verifying visitor identification.
• Keep reception area clean, organized, and presentable.
• Sort, distribute, and prepare incoming/outgoing mail, faxes, and courier bags.
• Assist with filing, copying, scanning, and general administrative tasks.
• Schedule and manage conference room reservations.
• Respond to general inquiries about the company.

Scale Operation & Field Support Responsibilities

• Weigh and ticket trucks accurately and efficiently.
• Prepare daily load summaries and maintain time, material, and inventory records.
• Collect payments and adhere to company policies regarding inventory and payment accuracy.
• Maintain working knowledge of aggregate sizes, classifications, and weight requirements.
• Provide exceptional customer service to drivers, vendors, and internal staff.
• Perform light bookkeeping, basic data entry, and word processing tasks.
• Utilize company software including Excel, Word, Outlook, and database tools.
• Travel occasionally between locations as required (interstate highways to rural dirt roads).
• Assist with other duties as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

Education & Experience

High school diploma or GED required. Two years of related office or customer service experience preferred. Experience in the construction or materials industry is beneficial.

Knowledge, Skills & Abilities

Strong customer service and interpersonal communication skills. Ability to read, write, and comprehend instructions, correspondence, and memos. Ability to perform basic math (add, subtract, multiply, divide; fractions and decimals). Ability to work independently and with others in both group and one-on-one settings. Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook). Ability to type and use keyboard systems accurately. Knowledge of scale operations and aggregate products helpful but not required. Ability to multitask and manage changing priorities.

Competencies

Customer Service Responds promptly and professionally to customer needs. Teamwork Contributes positively to team efforts. Judgment Makes sound decisions based on guidelines and common sense. Professionalism Remains calm, courteous, and tactful under pressure. Initiative Works independently and asks for assistance when needed. Dependability Consistently punctual with reliable attendance. Adaptability Adjusts to frequent changes, delays, or unexpected events. Safety & Security Follows all safety procedures and reports unsafe conditions.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to sit, climb, and use hands to finger, handle, or feel. The employee is frequently required to stand, walk, crawl, kneel, bend, and reach with hands and arms above their shoulders. The employee must occasionally lift and/or move from 10 to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Office Setting The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Idaho Materials & Construction, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.