IT Support Specialist - L2

Join a dynamic IT services firm dedicated to delivering cutting‑edge, security‑focused solutions for fast‑growing startups and venture capital firms. In this role, you will provide exceptional onsite and remote IT support, ensuring seamless operations and empowering client success through innovative technologies. Location: Onsite, San Francisco, California, USA Work Arrangement: Onsite 5 days a week Type: 6 Month Full Time Contract, ongoing Key Responsibilities Provide onsite IT support, including network troubleshooting, hardware assistance, and conference room setups. Conduct site walkthroughs, installation evaluations, and project management to ensure timely delivery. Assist with inventory, shipments, and maintaining detailed technical documentation. Offer remote support via Slack, email, ticketing systems, and occasional video or phone calls. Collaborate with team members on varying tickets and client issues. Competency Profile Strong problem‑solving skills with keen attention to detail and ability to juggle multiple projects. Friendly, client‑focused approach with a positive, can‑do attitude. Physical capability to lift at least 50 lbs and use power tools for cabling and racking. Required Skills & Experience At least 2 years' experience in onsite and remote IT support. Proven ability in configuring, installing, troubleshooting, and monitoring modern IT systems. Required Technical Skills IT systems configuration and installation. Hardware and network troubleshooting. Inventory management and technical documentation. Basic cabling and racking experience. Remote ticketing and communication tools (e.g., Slack, email). Optional Technical Skills Network installation with vendors like Meraki, Ubiquiti, Juniper, or Fortinet. Conference room AV setups using Zoom or Google Meet. Mobile Device Management (MDM) and Endpoint Management platforms. Shift is from 12:00 to 20:00 America/Toronto time. #J-18808-Ljbffr Supportwave