Senior Pharmacy Technician

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Shift details: Monday through Friday 9:00am until 5:30pm

Pay Details: $24/hr

PRIMARY DUTIES AND RESPONSIBILITIES:

• Retrieves and labels prescription drug products.

• Totes prescription orders following pharmacist verification in preparation for product shipment.

• Manages pharmacy inventory by organizing and restocking products and supplies as needed.

• Ensures work environment is tidy in accordance with pharmacy standards.

• Maintains licensure necessary for employment in accordance with state and federal requirements.

• Physically capable of lifting up to 50 pounds and ascending and descending stairs as required to manage and process prescription orders.

• Effectively communicates with customers.

• May access, input, and retrieve information from pharmacy computers.

• Assists pharmacist with the retrieval of information to perform patient consultations.

• Refers veterinarian and customer medical inquiries to the pharmacist.

• Demonstrates knowledge of the layout of the pharmacy/building and location of drug products.

• Demonstrates knowledge of basic warehouse processes for safety and order filling.

• Exhibits proficiency when in use of RF scanner to pick products and complete associated tasks in a timely manner.

• Demonstrates correct identification of MOT (Mode of Transportation) of orders and appropriate sorting of pick tickets based on MOT.

• Demonstrates an understanding of navigating bin locations within the warehouse.

• Correctly stages orders on the pharmacy countertop.

• Understands the process for matching processed summary sheets with picked orders.

• Demonstrates knowledge of appropriate labeling technique and sets orders in organized fashion for pharmacist final verification.

• Understands how to determine an order has been checked by a pharmacist.

• Can correctly assess MOT to complete the toting process.

• Able to demonstrate where to deliver toted orders for packing and shipping based on MOT.

• Able to demonstrate, identify and separate pharmacy prescription only orders from pharmacy prescription/warehouse OTC combined orders - Understands the process for combining the orders.

• Able to demonstrate how to answer the intercom phone system, identify self as a pharmacy technician, transfer a call, and take a call on hold.

• Exhibits scheduling availability consistent with the needs of the business, which may include working beyond scheduled hours to ensure all orders are completed daily.

• Monitor production demands and inventory levels during the shift to ensure timely fulfillment of orders.

• Monitors workflow and prioritizes tasks accordingly to ensure orders are processed in alignment with the needs of the business.

• Works in conjunction with other technicians and pharmacists to resolve workflow issues and product shortages effectively

• Required to obtain national certification if residing in a state that requires national pharmacy technician certification by the applicable Board of Pharmacy to maintain active licensure.

• Able to demonstrate how to enter and process new orders and refills in the pharmacy dispensing system.

• Understands the process for verifying and interpreting prescriptions and standing orders on file to ensure compliance while performing data entry in pharmacy dispensing system.

• Can process and print a wave in the order management system to maintain optimal workflow and is able to demonstrate how to drop pharmacy orders out of IBS XT or SCALE.

• Can verify account and order information when needed.

• Directs pharmacy technician team members to ensure the workflow is properly maintained and resolves order processing issues in accordance with company policy.

• Collaborates with the inventory team to enhance efficiency in product retrieval for order processing.

• Assists with implementing process changes to the workflow.

• Assists with managing pharmacy prescription files in compliance with state and federal legal requirements.

• Directs pharmacy technician team members to ensure the workflow is properly maintained and resolves order processing issues in accordance with company policy.

• Ensures proper orientation and training of newly hired pharmacy technicians to facilitate compliance with the approved training program.

• Works with Customer Engagement Representatives and vet clinics to process and input sales orders promptly and accurately while providing excellent customer service with effective communication.

• Coordinate with CERs for large order fulfillment to minimize impact on daily pharmacy operations while maintaining customer satisfaction.

• Work with CERs to identify and resolve order problems that arise.

• Enter and release pharmacy orders and backorders with permission of assigned account CER.

• Keep documentation of pharmacy orders entered for CERs on a daily/weekly/monthly basis.

• Collaborate with departments in the warehouse to identify and coordinate order adjustments and cancellations.

• Partner with CERs to get necessary contact information for vets and end users to ensure successful order fulfillment.

• Performs other duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• High School diploma or GED completed

• National Pharmacy Technician certification is required in states where mandated by the Pharmacy Board and preferred in states where it is not mandated.

• Must be unrestricted and either licensed or registered in the resident state as required, OR eligible for participation and completion within six months of hire in an approved employer technician training program to obtain the State Board Pharmacy.

• Technician license to continue employment if applicable

• One or more years of related pharmacy experience is an asset

• Proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint)

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Excellent knowledge of pharmacy operations

• Working knowledge of pharmaceutical industry and drug distribution practices

• Demonstrated excellence in customer service

• Ability to communicate effectively both orally and in writing

• Effective interpersonal skills to work within a multi-disciplinary team

• Effective organizational skills; attention to detail

• Ability to consistently meet deadlines

• Excellent problem-solving skills to resolve issues effectively and efficiently

• Ability to work independently with minimal supervision

• Excellent time management skills

• Organized, with the ability to multi-task and maintain accuracy

• Meticulous attention to detail

High School Diploma/GED or equivalent experience required.
Associate's degree in pharmacy, pharmaceutical sciences, clinical pharmacy, healthcare administration, or a related field, or equivalent experience preferred.

3+ years of experience in pharmacy operations, prescription services, dispensing support, medication supply, pharmacy systems support, healthcare operations, or a related field required.

Certification relevant to pharmacy operations, medication handling, healthcare quality, systems support, or process improvement preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call View phone number on click.appcast.io or email View email address on click.appcast.io. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies
Affiliated Companies: MWI Veterinary Supply Company