Service Desk Analyst

Kforce is looking for a Service Desk Analyst in Leawood, KS. The Service Desk Analyst position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal employees both in the office and remotely. This position will require an -on the job- supervised training period where the individual will learn our internal telecom systems common network and hardware troubleshooting issues. Essential Duties and Responsibilities:

• Solves computer-related problems
• Troubleshoots hardware and software issues for in-facility and remote associates
• Resolves service desk tickets and updates work logs in the ticketing system
• Inventory management and updates
• Understands and troubleshoot custom CRMs and VOIP environment
• Assists in monitoring networked computer equipment
• Supports associate onboarding and equipment setup
• Escalation contact for Service Desk Level I
• Inventory management and updates
• Assist with building and configuring new computer systems including operating systems security updates and virus software
• Training and mentoring
• Maintaining Active Directory objects
• Manages reporting access
• Supports office audio/visual systems
• Interacts with 3rd-party support
• Bachelor's degree preferred
• Minimum of 1 of year experience in a technology-oriented role required, preferably in the following environments Helpdesk and Software Support
• 6 months of experience with PC hardware troubleshooting required
• Critical thinking
• Strong attention to detail
• Ability to quickly adapt to new circumstances as they arise
• Ability to gain knowledge and understanding of internal software
• Works well under pressure
• Excellent oral and written communication skills
• Strong interpersonal skills
• Familiarity with call center environments preferred