Medical Front Office Clerk

About the Organization Connect Health + Wellness ( is a Federally Qualified Health Center headquartered in Martinsville, Virginia, with locations currently open in Bassett, Martinsville, Patrick Springs and Ridgeway, Virginia. Connect Health + Wellness provides primary health, dental and integrated behavioral health services at our Federally Qualified Health Center sites and Dental sites by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved in our service area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services to patients in our service area. Position Overview Connect Health + Wellness is seeking candidates for a full-time Front Office Staff position for our Bassett, Virginia location. Connect Health + Wellness is committed to providing primary health and integrated behavioral health services at our Federally Qualified Health Centers and Dental sites by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved within our service area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services. Job Duties Welcoming patients and visitors, answering inquiries and directing them through the registration process Screening patients and visitors Checking in patients and preparing electronic chart for visit Collecting and updating all patient demographic, eligibility, and insurance information Entering all appropriate data into the Electronic Medical Records system Explaining Connect Health + Wellness services, as well as patient policies and procedures Answering phones and completing daily patient callbacks Faxing and scanning documentation Maintaining fax in/out box and assigning appropriate paperwork to nurses, providers, and referral coordinators Collecting and verifying insurance information Verifying patient demographics Collecting and processing payments for current and past services, explaining patient charges as requested Creating telephone encounters for medication refills, nurse messages, and chart inquiries Assisting patients on their departure and scheduling follow up appointments Entering medical, pharmacy, transportation, and ancillary service visits and entering data into the electronic medical records system Obtaining record release signatures from patients to requesting outside medical office records. Follows up to ensure receipt of records for timely appointment scheduling Works in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually Answers questions regarding patient accounts, referral appointments, and upcoming office appointments Explains charges to patient and directs any questions to the billing office as necessary. Maintains accurate and up-to-date appointment system Provides appropriate support to medical staff Maintains a clean waiting area Checks patients out including verifying their information, and providing them with anything needed to leave such as discharge papers, prescription(s), or work/school excuses Assists patients with scheduling appointments for Follow-up, Rescheduled, Cancelled, and No Show appointments Checks encounter forms, medical records, and schedule to prevent double or missed appointments. Maintains patient Sliding Fee Scale status with up-to-date proof of income (POI) and updates the patient registration annually Functions within the HIPAA laws to protect patient information protected Other duties as required BENEFITS Paid Holidays (8) Paid Time Off (160 hours) for full time Simple IRA Plan (with company match) Medical, Dental and Vision Insurance Life Insurance with AD&D coverage, Short-term and long-term Disability coverage provided employer. Other voluntary plans available including voluntary life, critical illness, and accident coverage. Position Requirements Minimum Requirements: High School Diploma or equivalency (GED) 1+ year(s) of experience in a medical office setting Experience with basic computer software and the ability to learn electronic medical records (EMR) software Ability to deal directly with patients Preferred Requirements: Experience with patient registration Experience collecting health insurance information and processing patient payments Experience navigating computer systems such as Microsoft Office, electronic medical record (EMR), or medical practice management and billing systems Excellent verbal and written communication skills Bi-lingual (English/Spanish) helpful but not required Details Full-Time/Part-Time Full-Time Location Connect Health + Wellness - Bassett Hiring Manager(s) Amanda Duncan, Yulanda Ingram Open Date 9/9/2026 We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. #J-18808-Ljbffr