Service Administrator

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters! Job Description Peterson Cat has a need for a Service Administrator at our Willows, CA location. SUMMARY The Service Administrator performs administrative and clerical duties in support of the department’s equipment service function and coordinates the department’s scheduled service activities. ESSENTIAL JOB FUNCTIONS The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Achieve and maintain service work in process (SWIP) service metrics, ensuring work orders are closed according to company directives and guidelines, working directly with Service Department Supervisors. Calculate and verify time card hours; enter time into system; reconcile labor recap and work closely with payroll as needed to resolve any discrepancies. Handle all electronic billing for the department. Work with electronic service operational reporting tools to ensure SWIP and other service information is maintained and updated. Perform data entry for all service work; open jobs as directed, review and verify accuracy and completeness of work orders; make corrections as needed; update and maintain on-line system work orders; close jobs as notified. Establish and maintain electronic and hard copy files and filing systems; set up and maintain service reports, records and schedules as needed or requested by service supervisors. Provide other clerical and administrative support to as may be needed, such as: job quotes, purchase orders and other related documents or reports requested. Maintain punctual, regular, and predictable attendance. QUALIFICATIONS High school diploma or GED; and a minimum of one year of directly related experience in business administration, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Must have excellent PC and data entry skills with good knowledge of relevant software. CERTIFICATES, LICENSES, REGISTRATIONS None required. The pay range for this position is: $25.00-$28.00 per hour. We also offer a total compensation package in addition to base salary. Peterson Tractor Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required. At Peterson, our vision is to be our customers’ first choice. We provide a family-oriented environment that promotes safety, personal growth, and professional achievement. We offer competitive wages, generous benefits, and room to grow within the company. If you want to work side-by-side with others who are passionate about customer service, consider joining the team!