Sales Supervisor - Chicago

Company Overview Launched in 2016 and founded by Santa Barbara‑born sisters Margaret and Katherine Kleveland and a collective of partners, DÔEN is a digitally‑led, multi‑channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of their organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality and give back by partnering with foundations that directly benefit our employees and surrounding communities. We are an Equal Opportunity Employer. Description Of Duties Title: Sales Supervisor Classification: Non‑Exempt Hourly Range: $28.00 Location: Wilmette, IL General Overview We are seeking an outstanding supervisor for our Chicago location. You’ll be joining a company that’s inclusive and celebrates multiple approaches and views as we believe diversity drives creativity and growth. We work hard to foster a culture of honesty, integrity and collaboration where growth is not only encouraged but expected. A DÔEN sales supervisor is essential to the team, ensuring a profitable and service‑mindful shop. The sales supervisor works closely with the store manager, assisting in leadership duties as called upon. Responsibilities Customer Service: Demonstrate extraordinary service by leading by example on the sales floor Greet customers in a timely, professional, and engaging manner Provide the highest level of personalized client experience to our loyal and growing customer base Provide styling advice based on brand aesthetic and excellent product knowledge Drive business by reacting to customers’ needs and wants Build and maintain client relationships Meet and exceed sales and productivity goals as an individual and as part of the store team Always act in the best interest of the customer Partner with Store Manager in overseeing inventory management, particularly the daily movement of product to various locations and ensuring its accuracy Lead and execute inventory verification processes Liaise with retail coordinators in partnership with Store Manager Maintain organization of backstock Oversee supply levels of collateral and other retail supplies; partner with store manager to maintain necessary levels and initiate re‑ordering when needed Abide and enforce company COVID safety practices to maintain a safe environment for customers and team General: Arrive on time and be floor ready with a professional presence in line with the DÔEN brand Maintain a visually enticing store that is neat, clean, and organized Respond promptly to internal and external communication Multi‑task in a fast‑paced environment Understand receiving and processing merchandise/inventory management Process sales and returns through the POS systems with accuracy and efficiency Perform daily operations and closing procedures Protect store assets and inventory Participate in monthly and seasonal inventory counts Be proactive and take initiative Understand and follow employee handbook and company guidelines, including dress code and customer service guidelines Leadership: Demonstrate shop ownership and lead when the store manager is not present Support the store manager in all aspects of running the store Support building, managing, and maintaining client book Operate business profitably and minimize potential for loss Ensure a positive work environment through recognition and motivation Resolve personnel concerns fairly and in a timely fashion Support new initiatives Delegate responsibilities fairly to the sales staff Qualifications / Skills Minimum 2 years’ experience managing a fashion retail environment; luxury retail preferred Technological competency; experience with NetSuite, Shopify, and Gladly desired Computer literacy, data entry, and data processing skills Energetic, confident, and adaptable personality Strong leadership, critical thinking, and problem‑solving skills Excellent communication and organizational skills Detail‑oriented Ability to work a flexible schedule, including holidays and weekends Physical requirements: lift/carry/move 20lbs minimum, including fixtures and product Passionate about working for an inclusive, values‑driven brand Ability to foster an inclusive and respectful working environment Total Rewards Package Paid vacation, sick time, and holidays A fun‑filled, creative work environment Health care, vision, and dental coverage 401(k) with company match Competitive salary Generous discount Compensation will be determined based on experience and other factors permitted by law #J-18808-Ljbffr Dôen