Mid-Level ServiceNow Developer

Mid-Level ServiceNow Developer

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

We are seeking a Mid-Level ServiceNow Developer to support the design, configuration, and development of applications and workflows on the ServiceNow platform. The ideal candidate has solid hands-on experience developing with ServiceNow, embraces AI-assisted and AI-driven development practices, can work from moderately defined requirements, and delivers reliable, maintainable solutions following platform best practices. This role supports application development, enhancement, troubleshooting, and integration work as part of an agile team.

• Design, develop, and configure custom applications, workflows, UI components, and platform features within ServiceNow.
• Build and modify Script Includes, Business Rules, UI Actions, Client Scripts, data policies, Flow Designer flows, and related components.
• Leverage AI tools and large language models (LLMs) — such as GitHub Copilot, Codex, ChatGPT, and Claude — to accelerate development, improve code quality, generate boilerplate scripts, and troubleshoot platform issues faster.
• Use AI-assisted development techniques to auto-generate ServiceNow scripts, Flow Designer logic, and integration payloads from plain-language requirements.
• Build and configure ServiceNow Now Assist features, including generative AI-powered Virtual Agent conversations, AI Search, and Predictive Intelligence models. Integrate external AI/ML APIs (e.g., OpenAI, Azure OpenAI, Google Gemini) into ServiceNow workflows via Integration Hub or REST APIs to enable intelligent automation.
• Design and implement prompt engineering strategies within ServiceNow's Now Assist and Virtual Agent frameworks to produce accurate, context-aware AI responses.
• Support the development of AI-enhanced ITSM capabilities such as auto-classification of incidents, intelligent ticket routing, and anomaly detection using ServiceNow's ML plugin.
• Write unit tests and assist in developing automated test suites using ServiceNow ATF.
• Build and maintain integrations using REST/SOAP APIs, and troubleshoot integration issues with assistance from senior team members.
• Work on defect resolution, enhancements, and operational support needs.
• Partner with business analysts, testers, and senior developers to interpret requirements and translate them into working solutions.
• Stay current with ServiceNow platform releases, Now Assist updates, and the evolving AI/ML landscape as it applies to enterprise service management.

What you need:

• 3+ years of software development experience.
• 2+ years hands-on development experience on the ServiceNow platform.
• Strong proficiency with JavaScript and familiarity with ServiceNow's server/client scripting model.
• Demonstrated experience using AI coding assistants (GitHub Copilot, Codex, or similar) to accelerate and improve development work.
• Working knowledge of AI/ML concepts including prompt engineering, LLM APIs, and automation techniques applicable to the ServiceNow platform.
• Hands-on experience with ServiceNow's AI/ML capabilities — including Virtual Agent, Predictive Intelligence, Now Assist, or AI Search — is strongly desired.
• Experience with ServiceNow ATF or other automated testing approaches.
• Ability to interpret functional requirements and turn them into technical specifications and working features.
• Strong verbal and written communication skills.
• Excellent analytical and troubleshooting skills.
• ServiceNow Certified System Administrator (CSA).
• Bachelor's degree in Computer Science or another technical field — or equivalent experience.

Nice to have:

• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or a related domain.
• Experience integrating OpenAI, Azure OpenAI, or other LLM APIs with enterprise platforms.
• Familiarity with RAG (Retrieval-Augmented Generation) patterns for grounding AI responses in organizational data.
• Experience with Python or other scripting languages for AI/ML pipeline support.
• Exposure to ServiceNow Now Assist configuration, skill building, or generative AI feature rollout.
• Master's degree in a technical field (preferred but not required).

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.