Director of Engagement Center Operations & CX Transformation
Encova Insurance
Encova Insurance in Columbus, OH seeks a Director, Engagement Center Operations to lead the strategic direction and oversee engagement center operations, talent development, QA, training, service delivery, and customer experience across all channels. The role drives modernization through AI, automation, and digital enhancements, aiming to increase first-call resolution, improve efficiency, and align customer service with corporate goals while fostering accountability and innovation. #J-18808-Ljbffr Encova Insurance
Vacancy posted 1 day ago
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