Field Service Engineer - Pittsburgh, PA

divh2Field Service Engineer - Pittsburgh, PA/h2pInstall, maintain, and service equipment within multiple product lines. Provide a high level of support for customers and field service operations by exhibiting a high degree of professionalism. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications) if qualified and approved. Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer and reasonable accommodations will be considered./ph3Responsibilities/h3pThis is a remote, field-based position. The selected candidate will be required to live in or near the listed City/State. (Pittsburgh, PA)/pulliInstall medical imaging equipment effectively and efficiently./liliCompletion of installation quality checklist./liliPerform PM inspections per equipment specifications and standards./liliPrepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork./liliMaintain all assigned assets per company PP./liliImprove personal productivity by enhancing product knowledge through formal and on the job training./liliService and periodic maintenance of diagnostic imaging equipment on multiple products in one modality./liliAnswer technical and applications questions./liliCapable of installing multiple products in one modality./liliMaintain excellent customer relations./liliMaintain accurate and complete documentation./liliPerform and document FDA testing on assigned products./liliKeep current with latest technical developments in multiple product lines./liliSupport field service operations with technical knowledge on multiple product lines./liliInstall and maintain equipment in multiple product lines./liliDemonstrate expertise in multiple products in 1 modality./liliDevelop a higher level of troubleshooting and analytical skills./liliPersonal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled./liliPlans own workload./liliOccasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames./liliWork on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures./liliPosition duties involve making frequent decisions and frequent recommendations./liliDevelop service-selling skills./liliWorks directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone./liliCollaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools./liliEscalates technical issues and inquiries, as needed./liliProvides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience./liliMonitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate/liliContributes to and generates knowledge articles per PP./li/ulh3Qualifications/h3ulliProven ability in developing and maintaining effective internal and external working relationships./liliMust maintain active motor vehicle/drivers license from the state where the employee resides./lili2 Year Associates Degree in Electronics technology or equivalent work experience in lieu of degree./lili3 years Advanced electronics experience./lili5 years Field service experience./liliMin $74,000 to Max $119,600 annual equivalency (FSE) DOE/li/ulpCanon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family./p/div