CX Journey & Quality Improvement Lead
Dell
Dell is seeking a senior role within the Quality Management team to independently evaluate end-to-end customer journeys and drive improvements across the digital support ecosystem. The role focuses on customer-first reviews, journey health metrics, and cross-functional collaboration to meet customer expectations and quality standards. Responsibilities include leading mystery shopper programs, documenting findings with quantified impact, and guiding stakeholders through remediation. #J-18808-Ljbffr Dell
Vacancy posted 3 days ago
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