Trainer

Job Responsibilities:

• Create training materials and resources to support user learning
• Update existing business process documentation to reflect changes for new ERP System
• Conduct training sessions for individuals and groups, both in-person and online, on new ERP system
• Provide ongoing support to users, answer questions, and offer follow-up training or refresher courses
• Work with cross-functional teams to assess progress and effectiveness of the training approach and recommend changes for an improved training experience
• Access and evaluate learner progress
• Provide ad-hoc training and support as needed

Skills:

• Experience with ERP system, such as SAP or Oracle, preferred, not required.
• Experience with SAP Enable Now / WalkMe experience a plus.
• Knowledge and/or experience related to water industry preferred, not required.
• Training delivery methods, such as webinars, one-on-one coaching, and classroom instruction
• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint).

Education/Experience:

• Bachelor’s degree in HR, Training, or Education preferred with 3 years of applicable work experience
• Experience with ERP system, such as SAP or Oracle, preferred, not required
• Experience with SAP Enable Now / WalkMe experience a plus
• Knowledge and/or experience related to water industry preferred, not required
• Excellent interpersonal and verbal/written communication skills
• Ability to provide effective feedback and assess user progress
• Familiarity with different training delivery methods, such as webinars, one-on-one coaching, and classroom instruction
• Able to execute tasks with high levels of autonomy in an unstructured environment
• Agile mindset requiring flexibility and open-mindedness and willingness to adjust to changing project direction
• Strong understanding of general business concepts/processes
• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint)