IT Architect - Software

Maximus is seeking a highly skilled ServiceNow Technical Architect / Lead Developer to provide technical leadership and hands-on development across the enterprise ServiceNow platform supporting Aidvantage and the Federal Student Aid portfolio. This role is well-suited for an experienced ServiceNow professional who excels at balancing strategic platform architecture with high-impact, hands-on development.

This position combines hands-on development (approximately 75%) with platform architecture, solution design, and technical governance (approximately 25%). In this role, you will establish architectural standards, mentor and guide developers, and personally deliver complex, business-critical functionality that enables scalable, high-quality implementations.

As a key technical authority, you will collaborate closely with stakeholders, clients, and development teams to translate business and ITSM/ITIL requirements into robust ServiceNow solutions. You will play a critical role in maintaining platform health, ensuring upgrade readiness, and driving long-term architectural alignment across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine.

Essential Duties and Responsibilities:

• Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.

• Work with clients to create strategies and frameworks.

• Architect and design application solutions.

• Guide developers.

• Provide hands-on development support.

• Design software components from business requirements.

• Document and diagram application functionality from business requirements.

Technical Architect Responsibilities (~25%):

• Own end-to-end platform architecture across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine.

• Define and maintain technical standards, design patterns, and architectural guardrails.

• Translate business and ITSM/ITIL requirements into scalable ServiceNow solution designs.

• Review and approve solution designs, data models, integrations, and custom application architectures.

• Serve as the final technical escalation point for complex platform decisions.

• Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.

• Partner with stakeholders to develop architecture strategies and implementation frameworks.

• Produce and maintain architecture diagrams, design artifacts, and technical documentation.

• Mentor and lead other developers

Lead Developer Responsibilities (~75%):

• Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.

• Lead development of complex or high-risk components.

• Build and support custom applications using ServiceNow App Engine.

• Review, refactor, and optimize developer code for architectural alignment and performance.

• Support POCs, upgrade remediation, and complex defect resolution.

Program-Specific Responsibilities:

• Lead requirements analysis and gap assessments for enterprise implementations.

• Design deployment strategies aligned with ITSM and ITIL frameworks.

• Provide architectural oversight for integrations and data flows.

• Ensure upgrade readiness through regression planning and technical validation.

• Maintain audit-ready technical documentation.

• Support SDLC governance and continuous improvement across the platform.

Required Experience:

• 7+ years enterprise IT experience.

• 2+ years ServiceNow architecture and implementation leadership.

• Proven success leading large-scale ServiceNow implementations and upgrades.

• Knowledge across ITOM, ITAM, SPM, GRC, and CMDB preferred

• Strong proficiency in server-side and client-side JavaScript.

Required Certifications:

• ServiceNow Certified System Administrator (CSA).

• One or more ServiceNow Implementation Specialist certifications.

Additional Requirements as per contract/client:

• High School Diploma or GED required

• Must reside in the U.S.

• Must be a U.S. citizen.

• Must be able to pass a criminal background check.

• Must not be delinquent or in default on any federal student loans.

• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education/Federal Student Aid.

• Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Home Office Requirements:

• Hardwired internet (ethernet) connection

• Internet download speed of 25mbps or higher required (you can test this by going to [1]

• Private work area and adequate power source

Minimum Requirements

'- Bachelor's degree in related field.

• 7-10 years of relevant professional experience required.

• Equivalent combination of education and experience considered in lieu of degree.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$120,000

Maximum Salary

$160,000