Customer Service Representative - Greenvale, NY

Customer Service Representative

Are you a relationship-builder who enjoys helping customers, solving problems, and growing sales? We're looking for a Customer Service/Inside Sales Representative to join our team and help deliver an outstanding customer experience while supporting business growth.

Rugby Architectural Building Products is a nationwide distributor of specialty building products with 26 locations across the United States. We serve customers across a variety of industries and are committed to providing quality products, exceptional service, and a workplace where employees can grow and succeed.

The Opportunity

As an Inside Sales Representative, you'll play a key role in building relationships with customers, identifying sales opportunities, and supporting them with product knowledge and exceptional service. This position combines customer service, account management, and inside sales, making it ideal for someone who enjoys working with people and helping customers find solutions.

You'll work closely with contractors, builders, woodworkers, manufacturers, and other customers, helping them select products, process orders, and keep their projects moving forward.

What's In It For You?

• Pay: $20-$24 per hour, based on experience
• Monday-Friday schedule
• Hours: 8:00 a.m. - 5:00 p.m.
• Medical, dental, and vision insurance
• 401(k) with Traditional and Roth options plus company match
• Paid time off and paid holidays
• Life insurance
• Short-term and long-term disability coverage
• Corporate wellness and employee appreciation programs
• Stable, growing company with career advancement opportunities
• Supportive and team-oriented work environment

What You'll Do

• Build and maintain strong relationships with existing and prospective customers.
• Serve as a trusted resource by providing product information, recommendations, and solutions.
• Generate sales through phone, email, and customer interactions.
• Identify opportunities to grow existing accounts and develop new business.
• Prepare customer quotes, pricing, and proposals.
• Process customer orders accurately and efficiently.
• Coordinate with operations and warehouse teams to ensure timely delivery of products.
• Resolve customer questions and concerns with professionalism and urgency.
• Maintain accurate customer information and sales activity records.
• Stay informed about product offerings, industry trends, and market opportunities.

What We're Looking For

• Bilingual in Spanish and English preferred
• Previous inside sales, customer service, account management, or sales support experience preferred
• Building materials, construction, millwork, lumber, distribution, or industrial sales experience is a plus
• Strong communication and relationship-building skills
• Ability to provide exceptional customer service while supporting sales goals
• Organized, detail-oriented, and able to manage multiple priorities
• Comfortable using computers, CRM systems, and Microsoft Office applications
• Self-motivated with a positive attitude and strong work ethic
• Willingness to learn Rugby's products and become a trusted resource for customers

Why Join Rugby?

At Rugby, we believe our success starts with our people. We are committed to creating an environment where employees can grow, contribute, and build rewarding careers. Our culture is guided by the values of Fairness, Commitment to Excellence, and Performance Meritocracy.

If you're looking for an opportunity to join a growing company, build customer relationships, and make an impact every day, we'd love to hear from you.

Apply today and become part of the Rugby team.

Rugby Architectural Building Products