Budtender/Cannabis Service Representative

Job Description

Job Description

Budtender/Cannabis Service RepresentativePOSITION OVERVIEW

Budtenders are the face of The Farm and the primary point of contact for every guest who walks through our doors. You will guide customers through our product selection with expertise, enthusiasm, and genuine care, creating memorable experiences that reflect our commitment to quality cannabis and community wellness.

KEY RESPONSIBILITIES

• Greet and welcome guests warmly, verifying age and ensuring compliance with company policy and all state/local regulatory guidelines
• Educate customers on product features, benefits and attributes tailored to their needs and experience level
• Recommend products including flower, concentrates, edibles, topicals, and accessories based on customer goals
• Process transactions accurately using the POS system; handle cash and card payments with precision
• Maintain product knowledge by attending training sessions and staying current on new inventory
• Keep the sales floor, display cases, and back stock areas clean, organized, and fully stocked
• Assist with intake of deliveries, inventory counts, and cycle counts as directed
• Adhere strictly to all MED compliance protocols
• Handle customer concerns professionally; escalate complaints to Manager when appropriate
• Support a team-oriented culture through positive communication and shared floor responsibilities

QUALIFICATIONS

• Must be 21 years of age or older
• Current MED Employee Badge (or ability to obtain prior to start date)
• 1+ year of retail, hospitality, or customer service experience preferred
• Prior cannabis retail experience a plus; passion for the industry required
• Strong interpersonal skills; ability to connect with diverse customers
• Basic math skills and comfort with POS technology
• Ability to stand for extended periods and lift up to 30 lbs
• Flexible availability including evenings, weekends, and holidays

COMPENSATION & BENEFITS

• Competitive hourly wage + tips
• Employee discount on all products
• Medical, dental, and vision insurance (full-time employees)
• Paid time off (full-time employees)