Network IT Engineer II (Police)

Police Network Infrastructure Assignment

Plans, assesses, and proactively monitors platform and environment to meet performance and availability metrics. Plans, coordinates, and ensures firmware and software configurations are in place, and monitors performance of specific areas under primary responsibility by proactively taking preemptive measures to minimize interruptions. Documents actions performed to improve skill transfer/knowledge transfer to secondary in support. Performs complex diagnostics and troubleshooting in support of designated platforms. Excels at test scripts and QA processes resulting in increased percentage of successfully implemented changes. The Information Technology (IT) Engineer II in this assignment is expected to have an expert understanding of network protocols, security, routing, switching, and firewall technologies, and mentors and actively shares this expertise with others. Secondary IT disciplines to be supported within this assignment include Server OS and virtualization, enterprise storage, and enterprise backup. The ideal candidate shall possess a Cisco Certified Network Professional (CCNP) certification or equivalent experience.

The IT Engineer II class provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure, requiring an in-depth knowledge of the City's platforms and environment in support of meeting availability and performance goals. This class applies to Business Solutions and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; GIS (Geographic Information System); Network; Security; Unified Communications; and Server, Storage, and Backup. Common responsibilities and skills include: leadership skills, including performing independent judgment and decision-making, especially related to diagnostics and troubleshooting with enterprise applications or infrastructure; providing quality written and verbal communications/presentations to customer areas and senior leadership in both small and large settings; supervising and coordinating day-to-day activities of technical staff (by assignment) of usually three or less direct reports; and performing primary and secondary highly technical application or product support within one of the technical support areas of Business Solutions and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; GIS; Network; Security; Unified Communications; and Server, Storage, and Backup.

This class may perform technical and/or project leadership for a medium- to large-size project using the Project Management Office (PMO) standard methodologies or concurrent small- to medium-scale project management. This class is responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams. Common duties include: performing work on multiple assignments simultaneously such as configuration, integration, development, testing, and resolution of problems for systems; assessing, troubleshooting, and following established guidelines in the escalation of hardware, software, and networking problems; initiating and/or maintaining Incident Reports (IRs) using an on-line incident management system; assisting with research, evaluation, and implementation of new technologies and/or packaged software; installing and supporting hardware and/or software; preparing and/or updating system documentation; controlling changes in system environments to ensure stable and reliable delivery of computer resources; coordinating and mentoring staff; developing and analyzing data for problem resolution and strategic planning; implementing, maintaining, and monitoring systems and their related subsystems; participating in projects and/or leading small- to medium-scale projects and activities related to City computer systems, data, and infrastructure; participating in design, programming, installation, and/or implementation of information systems; planning, analyzing, designing, implementing, coordinating, and scheduling processes, procedures, and strategies for systems that function or communicate across multiple platforms; supporting computing processes executed across multiple platforms and/or networks; and utilizing monitoring, forecasting, trend analysis, and/or reporting tools. Ensures all work is done in alignment with City and IT long-term strategies. This class is also responsible for performing related duties as required.

Project management duties may include: estimating task duration and complexity; developing work plans and scheduling target completion dates; informing customer and management of project status; coordinating efforts of team members; reviewing adherence to policies and procedures; and reviewing results with and motivating team members.

The IT Engineer II is distinguished from the IT Engineer I by its responsibility for independently performing highly technical application or product support, and/or leading medium- to large-sized projects. As experience increases, work may include identifying and documenting business process requirements and automation opportunities, assisting the customer in new project definition, prioritization, and preparation of project documents and management reports. This class has a high level of responsibility for supported systems and projects and may be responsible for the success of medium- to large-sized systems. This class provides technical and design guidance for projects and systems, and highly specialized, advanced technical guidance may be needed from higher-level classes. This class provides technical leadership for one or more specific areas and may provide technical mentoring to any lower-level classes. Incumbents in this class assist management in planning, directing, and coordinating operational or procedural matters to meet goals and objectives and may function as customer liaison, project leader, and/or technical advisor. Employees in this class are required to participate in team on-call support, 24 hours a day, seven days a week. This class is FLSA exempt-computer professional. (Part-time employees in this class are FLSA nonexempt.)

Qualifications & Requirements

Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity. Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Computer Science or a related field, such as Engineering or Geography. Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Network, Security, Server, or Web Support. For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and the Federal Bureau of Investigation prior to commencing employment with the City of Mesa. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required. Must possess a valid Class D Arizona Driver's License by hire or promotion date. Due to the safety and/or security sensitive nature of the assignment, individuals in this classification shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures. Good (1 - 3 years) project or technical leadership experience is highly desirable and may be required. Customer service and teamwork experience is also highly desirable. Supervisory experience may be preferred.