Universal Banker II

Description

Join Our Team-Where Accuracy, Service, and Trust Drive the Branch Experience

We're seeking a Universal Banker II to support daily branch operations by delivering accurate, efficient, and professional customer service across teller, account servicing, and transaction activities. This role plays an important part in maintaining operational integrity, supporting front-line teammates, and ensuring customer transactions are processed securely and in compliance with Bank policy and regulatory standards.

As part of our continued commitment to operational excellence and strong risk management, First Carolina Bank is guided by our core values: Intentional, Responsive, Enterprising, and Considerate. These values shape how we serve our customers, support our teammates, and uphold the trust placed in us every day.

Why You'll Love This Role

• Serve as a trusted front-line representative of the Bank in a customer-facing environment
• Work in a structured, process-driven role where accuracy, consistency, and professionalism matter
• Support daily branch operations, including transactions, balancing, and operational controls
• Provide steady, dependable service in a role with clearly defined expectations and workflows
• Collaborate closely with Universal Bankers, Branch leadership, Operations, IT, Risk, and Compliance partners
• Build long-term banking expertise across teller services, account maintenance, and transaction processing
• Be part of a supportive branch team that values cooperation, accountability, and service excellence

What Makes You a Great Fit

• Detail-oriented and disciplined, with a strong focus on precision and quality
• Comfortable working within established policies, procedures, and regulatory requirements
• Patient, dependable, and steady when managing repetitive and time-sensitive transactions
• Service-oriented and professional when interacting with customers and teammates
• Thoughtful and cautious with risk, especially when handling cash and customer information
• Comfortable working in a fast-paced branch environment while maintaining accuracy
• Communicates clearly, respectfully, and professionally

Key Responsibilities

• Serve customers promptly and professionally in person, by phone, and through written communication
• Accurately process deposits, withdrawals, loan payments, transfers, official checks, stop payments, and wires
• Balance cash drawer and assist with resolving balancing discrepancies
• Assist with vault cash, ATM balancing, night depository processing, and cash shipments (as applicable)
• Support training and cross-training of Universal Banker I teammates
• Assist Branch leadership with audit preparation and ongoing operational controls
• Maintain confidentiality of customer and transaction information at all times
• Verify documentation accuracy and route materials to the appropriate departments
• Promote and explain Bank products and services; make referrals as appropriate
• Support online banking setup and maintenance for new and existing customers
• Assist with additional branch duties and operational needs as assigned

Qualifications

Required

• High School diploma or equivalent
• Minimum of 2 years of banking experience
• Working knowledge of banking laws, regulations, and security practices
• Strong organizational skills with exceptional attention to detail
• Ability to work under deadlines while maintaining accuracy

Preferred

• Some college coursework
• Experience in branch operations or teller services
• Experience with Jack Henry SilverLake or similar core banking systems

Risk Management Requirements

• Adheres to workplace policies, Code of Conduct, confidentiality, privacy, and information security standards
• Complies with all applicable regulatory requirements, including BSA, AML, and USA PATRIOT Act policies
• Acts strictly within authorized limits and delegated authorities
• Follows established controls and procedures to protect the Bank, customers, and shareholders
• Actively mitigates risk by following all security, cash-handling, and operational guidelines

Benefits

• Competitive total compensation
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and paid holidays
• Professional development and internal growth opportunities
• Employee assistance programs
• Opportunity to directly support customer trust and branch operational excellence

Our Core Values

Enterprising: We approach our work with discipline, sound judgment, and accountability.

Intentional: We deliver careful, consistent work and follow through with precision.

Responsive: We provide dependable, timely service to customers and teammates.

Considerate: We collaborate respectfully, valuing professionalism and teamwork.

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