Bell/Door Person

Responsibilities Work as part of the Front of House service team to provide a courteous welcome and positive first impression. Maintain ownership of the entry and lobby areas; assist guests into and out of the hotel, including transport of luggage and vehicles. Orient guests to their guestroom or hotel, assist with transportation needs, and provide attentive, courteous service during check‑in, throughout their stay and at checkout. Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests. Greet, welcome, and acknowledge all guests by name, using professional language at all times. Attend pre‑shift meetings to learn shift details, attend required meetings, and follow cash‑handling procedures. Adhere to the no‑solicitation‑of‑gratuities policy, input real‑time work orders via HotSOS, and convey guest opportunities and concerns clearly. Perform any other reasonable duties requested by the leadership team. Be a clear thinker, analyze and resolve problems, exercise good judgment, and follow up promptly with a leader. Establish and maintain open, positive, collaborative, and professional relationships with guests, team members, and leadership. Foster a cooperative working environment, maximize efficiency, and deliver the ultimate guest experience. Follow all company, safety, and security policies and procedures, report maintenance problems and hazards, complete safety training and certifications. Maintain compliance with hotel policies, procedures, and standards; ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information and embody the 1 Hotels Vision, Mission, and Compass. Qualifications & Skills Previous related guest service experience and general knowledge of basic customer service skills. Ability to perform basic mathematical calculations and work with technology, including computers, iPods, and iPads. Fluent oral and written English communication skills. Knowledge of restaurants, bars, nightclubs, theatres, attractions, and public transportation systems in New York City and Brooklyn. Vision ability to read written communication and view monochrome computer screens, with good close, distance, color, peripheral, depth, and focus vision. Physical ability to stand >8 hours, walk, kneel, crouch, and regularly lift, carry, push, pull, and move up to 100 pounds occasionally, 50 pounds frequently, and 25 pounds constantly. Ability to understand and follow verbal/written instructions, work on multiple tasks simultaneously, and communicate effectively. Highly organized with attention to detail, adept at coping with change, handling risk and uncertainty, and remaining composed under pressure. Diplomatic and tactful in dealing with a range of customer service problems, including stressful and highly emotional situations. Ability to defuse even high‑tension situations comfortably and build rapport with people at all levels. Demonstrates genuine empathy for guests, people, and colleagues. Professional and appropriate business appearance and demeanor aligned with the 1 Hotels brand and culture. Flexible to meet the demands of a 24‑hour operation, including holidays and weekends. Equal Employment Opportunity Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations. #J-18808-Ljbffr