Site Operations Manager

Job Description

Job Description

*This role is dedicated to a large, single site, corporate campus in West Chester county NY. Commercial landscape and snow removal experience required. *

The Site Operations Manager provides leadership, direction, oversight and responsibility within a large Fortune 500 corporate campus.

Core Responsibilities

• Provide daily, AM site inspections, weather/condition reports and operational plans for service.
• Execute, direct, service delivery. Manage active storms, pre and post storm plan and communicate to all stake holders
• Plow, de-ice, clearing support.
• Read, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level Agreements.
• Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, client location.
• Manage the client; up to and including client Regional Vice Presidents.
• Conduct Service Validations.
• Train and guide vendors as required.
• Provide guidance and feedback to Caliber Service Management.
• Maintains Quality Control Reports.
• Resolve customer problems by applying resources as necessary.
• Engage and entertain the customer as appropriate.
• Conduct training and presentations concerning scope of work to site personnel and providers.
• Foster a positive team environment.
• Ensure confidentiality of internal and external data.
• Perform ad-hoc projects and other duties as assigned.
• Responsibilities frequently require emergency support, mobilization and extended engagement (weekends/after-hours/holidays); scheduled and non-scheduled including but not limited to property damage and snow emergencies.

Safety, Compliance & Communication

• Adhere strictly to all safety regulations, guidelines, and company policies while operating equipment and working in challenging weather conditions.
• Ensure proper use of personal protective equipment (PPE) including helmets, gloves, protective eyewear, and cold weather gear as required.
• Communicate effectively with supervisors, dispatch, and team members to receive assignments, report completed tasks, provide updates on conditions, and escalate issues or hazards.
• Maintain accurate records of work performed including dates, times, areas cleared, materials used, and equipment hours using company verification app.
• Participate in training sessions related to safe snow operations, equipment handling, emergency response protocols, and company procedures.
• Collaborate with other crew members, equipment operators, and support staff to ensure efficient and effective operations across service areas.
• Foster a positive team environment and follow established company, state, and federal regulations and guidelines.

Education & Experience  

Required:

• High school diploma or equivalent.
• At least 5 years of commercial snow removal leadership and management required.
• Physical ability to lift minimum 25 pounds regularly; capable of performing labor in cold weather conditions for extended periods.
• Ability to work flexible hours including nights, weekends, and holidays as required by weather events and client needs.
• Strong attention to detail and commitment to safety and quality work.

Preferred:

• SIMA, ASM/CSP certified a plus
• Strong multi-unit enterprise facilities management experience preferred in the following skills: Landscaping, Irrigation, Snow-Ice Programs, Interior and exterior facilities management, and Janitorial Services
• Experience in a trade
• Experience in facilities industry
• Valid driver's license with clean driving record and no major traffic violations.
• Experience operating heavy equipment including wheel loaders, skid steers, or similar machinery.
• Knowledge of snow removal equipment, de-icing methods, and winter weather operations.
• Mechanical ability and basic troubleshooting skills.

Work Environment/Physical & Visual Demands

• This position works outdoors for the full shift with a variable schedule Monday to Friday and sometimes weekends, typically within standard hours; overtime may be necessary or required. 
• This position requires extensive contact with people and travel to commercial client location.
• Physical Demands: Lifting/Carrying; Frequently lifts and carries snow removal equipment, bagged materials, and supplies. Pushing/Pulling; Frequently pushes and pulls equipment. Standing/Walking; Constantly stands and walks, including on uneven or sloped terrain, for the entire shift. Bending/Stooping/Kneeling ; Frequently bends, stoops, and kneels to plant, weed, and perform ground-level tasks. Balancing; Maintains balance on slopes, uneven ground, around moving equipment and heavy work, requiring lifting up to 50lbs. 
• Visual Demands: Visual acuity to perform activities such as depth perception and peripheral vision to safely operate machinery near people, vehicles and obstacles. 
• Environmental Conditions: This position is subject to be performed primarily outdoors at commercial properties in varying conditions (heat, cold, rain). Exposure to noise, dust, pollen, and landscaping chemicals/ pesticides. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

About Caliber

Caliber is the standard of people and property care excellence for critical and high performing facilities. As a certified B Corporation, we meet rigorous standards for social and environmental performance while delivering scalable site maintenance and infrastructure solutions tailored to what our clients need.

We guarantee quality results on budget and on time—no surprises, only first-class partnership through proactive communication, top-notch professionalism, and reliable service. Caliber takes care of client sites so clients can take care of their business.

Our mission is to deliver outstanding quality of service while acting as responsible stewards of our People, Planet, Providers and Properties. We build strong partnerships with local service providers, helping them grow and succeed through meaningful work. We serve critical and high-performing facilities across industrials, utility and telecom, retail, healthcare, commercial real estate, and industrial outdoor storage, offering services including landscaping, snow removal, construction, stormwater management, property enhancement, project management, and more.

Equal Opportunity Employer

Caliber Service Management is an equal opportunity employer. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; nursing mother status; physical, mental, or sensory disability; sexual orientation; gender identity or expression; military or veteran status; or any other basis protected by federal, state, and/or local laws.