Destinations Manager

Destinations Manager

To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements

Implement and maintain guidelines and procedures set out by Regent Seven Seas Cruises

To ensure the ultimate guest experience onboard RSSC vessels by aiding effective communication of information through all departments

Providing Concierge service to all guests onboard, dealing with all special requests/needs as required within this market segment

Ensure Destinations team provide standards of service consistent with RSSCs expectations

Ensure appropriate follow up on guest issues addressed to the Destinations Desk

Must be able to speak English plus at least two of the following languages to a conversational/business level (French, German, Spanish, Italian or Portuguese)

Worked in a luxury environment as Destinations Manager for at least 3+ years

Understanding of the highest level of service

Must have fulfilled equivalent position on a medium+ sized ship

Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential

Well organized; a multi-tasker

Used to dealing with complaint handling

Used to dealing with special requests and used to achieving results

Ability to manage the Destinations Team

Great at customer service and building positive relations with guests and colleagues

Ability to work under pressure and maintain a pleasant working environment

Excellent administrative skills; computer literate -Word/excel/Fidelio/MXP/NVS and similar

Excellent communication skills

Strong leadership skills and practice leadership by example

Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position

Ability to work in an international environment

Excellent appearance

Miami, Florida, United States