Service Technician

Job Description

Job Description

Take Your Career to the Next Level with Bee Window!

Company Overview: Bee Window is Indiana's leading residential window and door installation company, with a dominant statewide presence built over 42 years. Headquartered in Indianapolis, the company has grown into a metrics driven, full service operation known for white glove installation and a relentless commitment to quality. Bee Window has successfully expanded into ancillary markets and continues to grow sustainably, with strong lead generation and marketing at the core of how they win business. Despite the growth, Bee Window has maintained a small company feel where employees see the full picture, contribute across functions, and have real opportunities to make an impact.    

Role Overview:

As a Service Technician with Bee Window, you will be responsible for executing service and warranty work for our valued customers, ensuring high standards of workmanship and structural integrity. Reporting directly to the VP of Operations, you will provide white glove customer service by performing diagnostics, mechanical repairs, and part replacements while maintaining professional customer interactions. This field-based role requires daily office check-ins for coordination, utilizing digital tools like our company CRM to document project progress. Ultimately, you will serve as a technical expert dedicated to resolving backlogged warranty claims and enhancing the overall customer experience. 

Responsibilities :

• Perform warranty claims, transforming frustrated customer situations into positive experiences through transparency and high-quality workmanship. 

• Conduct onsite evaluations to diagnose window and door failures, including air/water infiltration, mechanical malfunctions, structural misalignments, and glass issues. 

• Perform expert-level repairs such as replacing glass packs, replacing balancers, and caulking. 

• Using your experience to identify and resolve issues related to improper original installations or settling. 

• Act as the face of the company, providing onsite education to homeowners on proper product operation and maintenance. 

• Explain technical issues in easy-to-understand terms and set realistic expectations for part delivery or follow-up visits. 

Role Requirements:  

• 2+ years of window/door installation, service, remodeling, or finish carpentry experience. 

• Proven experience with window and door installations or experience as a window and door service technician.   

• Experience with standard hand and power tools. 

• Demonstrated proficiency in diagnostic, and repair of various window and door systems. 

• Ability to maintain clean and detailed digital notes within a CRM system to ensure seamless office-to-field communication. 

• Ability to maintain a consistent schedule, including daily morning office check-ins for paperwork and logistics coordination with management. 

• Excellent verbal skills with the ability to explain complex technical issues to homeowners in a reassuring and clear manner.  

• Must possess a valid driver's license with a clean driving record. 

Logistics:

• Report to Service Coordinator 

• This position will report to daily to job sites 

• Willingness to complete a complete background check 

• Compensation: $55k-$60k annually 

Benefits:

• Company vehicle and gas card 

• Comprehensive PTO policy 

• Medical Insurance 

• Vision Insurance 

• Dental Insurance