Risk Manager

Risk Manager

At MultiCare, you're more than just a job title — you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: Day

Position Summary

The Risk Manager position is an exciting opportunity to oversee risk programming to control clinical risks associated with patient care. Collaborating with senior risk managers and leaders and various stakeholders, you will work actively to prevent and mitigate patient harm and liability exposure while ensuring regulatory compliance in all aspects. Collaborating with executive and clinical leadership, you will be able to implement strategies and resolve patient concerns.

Responsibilities

• Create and maintain individual event review documentation and aggregate data about events involving patient harm or risks to patient safety to support on-going clinical risk management/mitigation and quality improvement initiatives
• Implement effective strategies to mitigate events associated with patient harm or to prevent patient harm by prospective consultation
• Ensure compliance with federal and state laws related to clinical adverse events including TJC, DOH, CMS and FDA requirements
• Collaborate in the review or conduct a review of events involving patient harm with the Quality Program to identify quality improvement opportunities as part of the MHS quality assurance program. Identify potential professional liability exposures and report to the Claims team and C-Suite
• Design and implement educational programs on risk reduction measures and patient safety
• Work with the Claims team and Quality department to identify remedial measures needed following an adverse event that result in a lawsuit or claim (lessons learned)
• Provide Just-in-Time consultation to MHS leaders and staff to address questions regarding risks of liability and other regulatory/legal concerns with back-up guidance from Risk Management leaders
• Work with the Claims team and legal counsel to coordinate claims investigation and legal defense processes while ensuring maximum protection of potential evidence

Requirements

• Bachelor's degree required
• Master's Degree in MPH, MBA, MPA, Nursing, and/or a Juris Doctorate degree preferred
• Risk Management credentials, such as the Associate in Risk Management (ARM) or certificate program in Healthcare Risk Management (CPHRM) are preferred; or obtained within 1 year of hire
• Minimum two (2) years of experience in risk management or the like discipline
• Minimum two (2) years of experience managing professional liability events in a health care risk management setting and/or professional liability claims experience is preferred
• Minimum two (2) years of experience as a clinician and/or equivalent work experience in a health care setting is preferred
• Minimum two (2) years of experience working with the public to resolve disputes or equivalent work experience is preferred
• Minimum two (2) years of experience developing and using databases to report information is preferred
• Consideration may be given to internal candidates not meeting the minimum qualifications

About Deaconess Hospital

Founded in 1896, MultiCare Deaconess Hospital is a 388-bed acute-care hospital serving the greater Spokane region. Deaconess is home to a Level III Trauma Center, Certified Chest Pain Center, Primary Stroke Center, Maternal Fetal Medicine program and a Level III Neonatal Intensive Care Unit. It is the only hospital in the area with national accreditation in bariatric surgery. Deaconess provides high-quality inpatient, outpatient, surgical, diagnostic and emergency services.

About the Spokane Community

Spokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year-round.

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $85,404.80 - $122,928.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.