Claims Vendor Analyst

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Description

Claims Vendor Analyst 100 Amica Way, Lincoln, RI, 02865 Thank you for considering Amica as part of your career journey, where your future is our business. At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We're focused on creating a workplace that works for all. We'll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it! As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Lincoln, RI is seeking an experienced Claims Vendor Analyst to join the team! This position assists with managing and overseeing the onboarding, monitoring, and offboarding of Claims vendors, ensuring alignment with organizational standards and operational needs. The role involves the development and refinement of vendor-related processes, facilitates cross-functional collaboration, and contributes to initiatives that strengthen vendor oversight and risk management. The selected individual will also help identify cost-saving opportunities, strategies to mitigate risks, and enhance reporting accuracy in partnership with key Claims teams. This work is done with a substantial degree of efficiency and accuracy for the level of experience. The individual selected for this position will have varying responsibilities based on prior knowledge and experience with vendor management. Those with experience may be called upon to assist with projects pertaining to Claims Vendor Management initiatives and rollouts. This is a hybrid position that requires three days per week in our Lincoln, RI office and provides two work from home days per week. Responsibilities:

• Develop and document a process for onboarding, monitoring and offboarding of Claims vendors
• Collaborate with key vertical personnel to develop and provide training and resources related to all aspects of our Claims Vendor Management program
• Coordinate with stakeholders within and outside of Claims to address cyber incidents triggered by Claims employee actions or those of the vendors that we work with.
• Facilitate needs associated with our enterprise-wide and Claims vendor Third Party Risk Management programs.
• Guide vertical personnel with the foundational work needed to conduct pilots of new vendor offerings.
• Guide vertical management with the RFP process.
• Conduct vendor audits ad hoc audits and assessments to ensure compliance and quality.
• Review and identify opportunities to improve or reduce costs associated with Claims vendors.
• Identify areas for improvement in vendor relationships and processes and collaborate with vertical personnel to implement changes.
• Assist with identifying potential risks associated with vendor relationships and help to develop mitigation strategies
• Serve as an expert in vendor management and both direct and influence best practices within Claims.
• Partner with members of our Claims Business Intelligence team, Claims Accounting team, and key vertical stakeholders to evaluate and enhance the accuracy and adequacy of our vendor management reports.
• When requested, assist vertical management with negotiating vendor contracts, developing service level agreements (SLAs), and terms and conditions.
• Lead or contribute to special projects and initiatives as assigned.

Qualifications:

• A bachelor's degree (preferably in Supply Chain, Risk Management, or a related field) or equivalent work experience
• Experience with claims operations, systems, procedures, and vendor quality control standards
• Substantial understanding of vendor lifecycle management, including onboarding, performance tracking, and offboarding.
• Experience generating and interpreting reports related to claims or vendor performance.
• Familiarity with data visualization tools (e.g., Power BI, Tableau) preferred
• Ample experience working cross-functionally with departments such as Legal, Compliance, or Procurement
• Substantial experience participating in process improvement initiatives; Lean Six Sigma or PMP certification preferred.
• Excellent written and verbal communication skills
• Advanced attention to detail, ability to multitask, planning and organizational skills
• Extensive knowledge of Excel, Word, Outlook, and ARC
• Actively pursuing additional insurance, vendor management and process improvement educational opportunities

Total Rewards:

• Medical, dental, vision coverage for single or family, short- and long-term disability, and life insurance
• Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and our customers is a top priority. Employees may have access to employees' and customers' personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees' or customers' physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment. About Amica Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support. Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act. hp