Customer Specialist - Full Time

6022 - Wilmington - 6030 Market Street, Wilmington, North Carolina, 28405 Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands‑on learning in a fast‑paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive. Role Responsibilities Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation. Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards. Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience. Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Required Qualifications Strong communication skills with confidence in representing CarMax and its products. Ability to build lasting relationships and create win‑win solutions for customers. Demonstrated integrity, respect, and teamwork in a fast‑paced environment. Skilled in balancing customer needs with business goals and following processes accurately. Ability to manage multiple tasks, maintain attention to detail, and meet deadlines. High School Diploma or equivalent and a valid driver’s license. Ability to lift up to 25 lbs and accurately read and transcribe data. Preferred Qualifications Sales or customer service experience in retail or similar environments. Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. #J-18808-Ljbffr