Scheduler / Front Desk Associate

Job Description

Job Description

Position Summary

The Scheduler and Front Desk Associate supports a service repair company that maintains and repairs fitness equipment for gyms, studios, and other commercial and residential customers.

This role is responsible for scheduling service appointments, creating service proposals, monitoring incoming calls, and helping ensure that technicians and customers stay informed throughout the service process.

Key Responsibilities

·         Answer and monitor all incoming calls in a professional and timely manner.

·         Schedule, confirm, and reschedule service appointments for field technicians.

·         Create and send service proposals and estimates based on service needs.

·         Gather customer information, service details, and equipment concerns accurately.

·         Maintain organized service records, appointment notes, and customer communication logs.

·         Communicate schedule changes, appointment updates, and service status to customers and internal staff.

·         Coordinate with technicians and management to prioritize urgent service calls.

·         Provide general administrative support related to service operations.

Qualifications

·         Previous scheduling or appointment-coordination experience required. Medical office scheduling experience strongly preferred.

·         Strong phone etiquette and customer service skills.

·         Excellent organizational skills and attention to detail.

·         Ability to manage multiple priorities in a fast-paced environment.

·         Strong written and verbal communication skills.

·         Proficiency with computers and email.

·         Ability to work independently and as part of a team.

Preferred Background

·         Experience in a healthcare office setting or service industry.

·         Experience supporting a field service, repair, or dispatch environment.

·         Familiarity with preparing quotes, proposals, or work orders.

·         Interest in or ability to learn fitness equipment terminology.

Work Environment

This is an office-based position that involves frequent phone and computer work, along with daily coordination with customers, technicians, and management.

The ideal candidate will have prior scheduling experience, with preference given to candidates who have worked in a medical office or other high-volume appointment setting. This person should be professional, detail-oriented, and comfortable managing multiple tasks while providing excellent customer service.

Company Overview
Fitness Machine Technicians is a leader in residential and commercial fitness equipment service. We are the only national franchise exercise equipment repair brand in the US, providing us with a distinct competitive advantage over other repair companies. We also have franchises in Canada.
We are committed to delivering the most reliable service/repair and preventive maintenance services. Prompt customer service and constant customer communication is the key to our success. We strive for professional, friendly, and accurate service at all times.

Company Description

Company Overview\r\nFitness Machine Technicians is a leader in residential and commercial fitness equipment service. We are the only national franchise exercise equipment repair brand in the US, providing us with a distinct competitive advantage over other repair companies. We also have franchises in Canada.\r\nWe are committed to delivering the most reliable service/repair and preventive maintenance services. Prompt customer service and constant customer communication is the key to our success. We strive for professional, friendly, and accurate service at all times.