Used Car Sales Manager

Rafih Auto Group is seeking a high-performing Luxury Preowned Vehicle Manager who brings energy, passion, and proven leadership to our team. We are looking for someone who thrives in a competitive, fast-paced environment and is eager to grow a top-tier sales team. If you’re driven to win, committed to delivering an exceptional guest experience, and have a strong track record in used vehicle operations, this is the opportunity for you.

Position Overview

The Luxury Preowned Vehicle Manager is responsible for overseeing all aspects of the preowned vehicle department, including appraising, purchasing, reconditioning, merchandising, and inventory management. This leader will recruit, develop, and motivate a successful sales team while consistently achieving department goals.

Job description:

Automotive used car sales management is a MUST. Minimum 2 (two) or more years of management is also REQUIRED

Ensures customer retention and the profitability. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory.

Essential Duties:

• Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
• Motivates, train, and monitors the performance of all used-vehicle sales employees.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect used-vehicle sales.
• Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
• Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Develops, implements, and monitors a follow-up system for used-vehicle purchasers.
• Maintains vehicle inventory. Monitors customer’s likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
• Conducts daily and weekly sales and sales training meetings.
• Establishes and enforces product-knowledge standards.
• Helps salespeople close deals.
• Ensures 100 percent turnover of each customer to F&I.
• Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle inventory.
• Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
• Enforces an average 60 day turn policy.
• Appraises all incoming used vehicles.
• Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
• Notifies the used vehicle department manager of anticipated delivery of purchases.
• Handles customer complaints immediately and according to dealership's guidelines.
• Attends managers meetings.
• Maintains professional appearance.

Supervisory Responsibilities:

Directly supervises the employees in the Used Car Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What We Offer

• Competitive Compensation
• Health Insurance
• Paid Holidays & PTO
• Short-Term Disability
• Life Insurance
• 401(k) Retirement Plan
• 401(k) Matching
• Vehicle Purchase Discounts
• Career Growth & Advancement Opportunities

If you are an energetic, goal-oriented leader with a passion for luxury automotive sales, we want to hear from you. Join Rafih Auto Group and help drive our preowned department to the next level.