Customer Service Assistant

Customer Service Assistant

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, we are dedicated to helping businesses thrive through meaningful connections, strategic planning, and impactful experiences.

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support through various communication channels. The ideal candidate will have excellent communication skills, a friendly and patient demeanor, and a passion for helping others.

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Assist customers with product information, order placements, and troubleshooting.
• Handle and resolve customer complaints in a professional and timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced and customer-focused environment.
• Familiarity with customer service software and tools is a plus.
• Positive attitude and a team-oriented mindset.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• On-the-job training and professional development opportunities
• Collaborative and supportive work environment

Join Sparkbit 360 in Columbus, OH and become part of a dynamic team dedicated to helping brands grow through creative marketing and meaningful connections.