Assistant Retail Store Manager, University Village

Assistant Retail Store Manager, Back-of-House (BOH) Operations at Brooks

At Brooks, we believe movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive whether it's a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success:

• Runner First We act in the best interest of the runner
• Word is Bond We do what we say we'll do
• Champion Heart We give our all in everything we do
• There is no "I" in Run We stay generous with our humanity
• Keep Moving We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement - because we're all moving towards something. Let's run there.

Your Job

As an Assistant Retail Store Manager, Back-of-House (BOH) Operations at Brooks, you support the leadership of a Brooks brand retail store and work closely with the Retail Store Manager and Assistant Store Manager, FOH to deliver the premium service experience customers expect. You help lead and inspire the retail store team, ensuring every customer interaction reflects our mission to inspire everyone to run and be active. Your primary focus is retail operational excellence. You oversee smooth retail daily operations, create retail staff schedules, support physical inventories, manage incoming and outgoing retail inventory, lead seasonal product flips, and help drive retail sales through strong product storytelling and seamless retail store execution. You partner with the Assistant Store Manager, FOH to ensure the retail team is fully trained on all retail store operations, opening and closing procedures, and POS operations. As the store's resident product expert, you lead retail product knowledge training and empower the retail team to deliver confident, informed recommendations that support customers of all backgrounds and abilities.

Your Responsibilities:

• Partner with the Store Manager to: Lead the overall BOH operation to achieve budgeted revenue and profit goals. Drive inventory efficiency and maximize sales by maintaining ideal inventory levels. Manage labor spend through educated scheduling choices. Coach, develop, and manage performance of the store team to provide a premium level of service to our consumers; train staff to treat everyone entering the store, from elite athletes to first-time runners, with the same degree of enthusiasm, support, and acceptance regardless of their abilities. Encourage an environment of sharing excitement about the run, storytelling, and supporting people's efforts to "Live Brooks" through being active and staying healthy.
• Create store schedules for effective staffing before, during, and after business hours.
• Monitor store cleaning and operations supplies and place all supply orders.
• Place inventory orders and partner with the Brooks Distribution Center to manage inventory flow when the Store Manager is on scheduled PTO.
• Manage receipt and return of all inventory coming to and from the store this includes regular orders, RMAs, and transfers.
• Manage back-end responsibilities for returned unsellable inventory.
• Lead and organize seasonal product flips by partnering with the Store Manager and Visual Merchandising contact.
• Maintain expert product knowledge with the ability to train.
• Facilitate quarterly product training for sales associates.
• Work the sales floor be an expert at product knowledge, driving sell-through, and service-oriented storytelling.
• Provide feedback and analysis to the Store Manager and Manager, Retail Operations on a regular basis to ensure the store is operating at the high level of service and performance that customers expect.

Qualifications:

• Associate's degree in Sales, Marketing, Business Administration, or related field; equivalent years of experience can be considered in lieu of degree(s)
• 3+ years of experience in retail; previous inventory management experience preferred
• 1+ year of leadership experience within the retail industry, preferred
• Knowledge of retail math, inventory management, turn, gross-margin, open-to-buy, product merchandising, and retail selling skills
• Knowledge of performance athletic footwear/apparel/accessories and their related technologies
• Ability to lift up to 50 lbs. and stand for extended periods
• Ability to successfully lead independently or alongside the store manager
• Demonstration of innovation and initiative - always looking at improving processes while also displaying a willingness to dive into the details and help out wherever necessary
• Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments' operations and/or morale; "connecting the dots"
• Excellent interpersonal skills that inspire and build trust, resulting in effective working relationships across the store and company
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another
• Passionate participation in Brooks' sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community
• Highly motivated and energetic with an enthusiastic attitude
• Embraces and lives the Brooks values!

Compensation: The pay range for this position is $23.27 - $32.59 per hour. Base pay offered will vary depending on job-related knowledge, skills, and experience.

Other: Brooks is proud to offer a robust benefits package to our employees and their families! Benefits - including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance. Bonus - In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance. Paid Time Off - Brooks offers a generous paid time off package, paid holidays, paid sick and parental leave. Perks - including product discounts and giveaways, employee recognition, and fitness discounts

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.