Program Manager

JOB BRIEF

This position requires a reliable person to be responsible for the overall product delivery process. The ideal candidate will have a sharp business mind, a proven ability to strategize and implement high-level program initiatives. Goal is to manage the entire order cycle as to enhance business development, ensure sustainability and customer satisfaction. Able to conduct quarterly business reviews with the customer.

ROLE OBJECTIVE

The PgM will build a working knowledge of our systems integration process, product and service offerings and general business. This knowledge is used to match the customer's outsourcing requirements to our operational flow in order to ensure that a consistent, on-time and high-quality product is produced. Strong communication and cross functional team leadership skills are necessary as well.

The PgM will be responsible for establishing a total manufacturing plan to meet the customer's needs while simultaneously optimizing revenue and gross profit. It is expected that the PgM will implement on-going improvements to enhance the efficiency of the program. Additional Key functions include; material cost savings, improved inventory turns, quality control, on-time delivery, overall customer satisfaction and upselling.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

• Act as a primary contact and escalation path for the customer throughout the life of the program
• Help facilitate the New Product Introduction process to ensure mass production readiness
• Assist internal teams to optimize profitability and inventory management
• Participate in the creation and execution of processes to ensure quality and on time delivery
• Provide forecast data to internal teams and/or key suppliers
• Contribute in strategic supply chain agreements and material price negotiations
• Communicate our manufacturing capabilities and service offerings
• Establish strong relationships and support the "team" environment with our customers
• Coordinate and participate in business reviews
• Consistently look for new opportunities for up selling
• Support the sales team as needed to help close new business opportunities within the assigned account
• Identify and resolve issues that may arise in the program (technical, quality, supply chain etc.)
• Must adhere to Quality Management System.

QUALIFICATIONS, SKILLS AND PREFERRED ATTRIBUTES:

• Able to facilitate communication between factories and vendors oversea.
• Strong oral, written and communication skills.
• BS/BA in Business or a technical discipline, or 5+ years of equivalent professional experience.
• Working knowledge of ERP/MRP structure.
• Good working knowledge of Microsoft Outlook, Word, Excel, Power Point, Visio, and general computer

knowledge. SAP is a plus.

• Manufacturing and/or Sales and Account Management experience is a plus.

Work Arrangement: This is a 100% in-office position. Remote and hybrid work arrangements are not available for this role.

BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) & Employer Matching
• Company Paid Group Life Insurance
• Paid Time Off
• Paid Federal Holidays

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