Account Manager

Job Description

Job Description

Trefoil Group , a BrandStar Company, is seeking a talented Account Manager to proactively drive client marketing programs forward across multiple accounts - through leadership and execution - ensuring integrity of our work that meets client objectives and agency revenue goals. Strong customer service, demonstrated writing experience, account management, project management, and relationship skills are essential. This position reports to the VP of Client Services and also has the opportunity to support/engage with the EVP of Strategy and President. Beyond accounts, the Account Manager will apply their skillset to agency new business and marketing efforts as they arise, including development of new business proposals, presentations, meeting support and attendance. This is an excellent opportunity to support senior executives, creating an opportunity for a new employee to accelerate their understanding of our differentiated agency offer.

This is a hybrid position, on-site 3 days a week.

OVERVIEW OF DUTIES AND RESPONSIBILITIES:

• Serves as the primary contact person for assigned clients. Builds and maintains strong working relationships with clients, team members, and project stakeholders.
• Proactively drives client marketing programs forward across multiple accounts through leadership and with integrity to meet client objectives and agency revenue goals.
• Effectively manages programs by leading an integrated account team and executes against projects - writing content across platforms and developing marketing plans - to produce desired client results; the role is both manager and individual contributor.
• Successfully collaborates with senior and executive agency leaders to proactively drive client results and agency growth.
• Maintains a vested interest in getting to know client brands and initiatives to better market their products through the best channels.
• Guides and coaches junior team members on account tasks.
• Proactively establishes a framework for upcoming projects and initiatives including goals, objectives and strategies.
• Coordinates and actively participates in all stages of project development including set up, research, strategy, design, campaign development and reporting.
• Edits and proofreads materials to ensure quality and consistency with appropriate writing styles for target audience and channel.
• Utilizes project management tools and agency processes to deliver high quality, error-free work on-time and on-budget.
• Owns client budgets and billing, proactively keeping both internal stakeholders and clients informed to ensure alignment, transparency and profitability.
• Responds to changing demands and deadlines of account needs by providing appropriate solutions.
• Provides accurate scopes and cost estimates to clients in partnership with agency leadership.

Who is Trefoil Group?

Trefoil Group is a full-service marketing agency for B2B brands driving business performance and transforming brands through creativity, digital fluency, and informed marketing strategies. With in-house expertise and a commitment to delivering exceptional business results, we approach every client partnership with integrity and respect. Our clients gain valuable information, insights, and advice. Trefoil is a division of BrandStar Inc.

For more information on us, please visit our websites and

• Bachelor's degree in Marketing or related field or equivalent experience.
• 5+ years related marketing experience. Prior agency experience including support of B2B manufacturing clients strongly preferred.
• Passion for making your customers and team successful.
• Ability to work cross-functionally and with a wide range of employees with different skill sets.
• Organized; with the ability to prioritize multiple projects and meet deadlines.
• Possess a strong attention to detail ensuring quality standards are achieved.
• Must have excellent verbal and written communication skills as well as presentation skills.
• Ability to juggle multiple tasks simultaneously and handle stressful situations in a professional manner.
• Intermediate to advanced level proficiency with MS Office Suite of applications.
• Possess a positive, team player, "Whatever It Takes" attitude.
• Self-directed, goal-oriented and flexible, enjoys working in a fast-paced at times challenging environment.