Customer Service Representative

Customer Service Representative

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential duties and responsibilities include:

• Greeting/meeting potential members, providing a great customer experience.
• Handling front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assisting in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitating member services issues and questions and forwarding to Club Manager/Manager in Training/Team Lead as needed.
• Helping maintain the neatness/cleanliness of the club.

Essential behavior requirements include:

• Customer service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
• Problem solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum qualifications include:

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Physical demands include:

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits include:

• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement opportunities.