Managing Partner in Training

Managing Partner in Training – Fitness General Manager

Job Type: Full Time, Salary

Location: 1909 E SE Loop 323 Tyler, TX 75701

Reports to: Market Partner

Job Family: Managing Partners

Position Overview

The Managing Partner in Training is an individual who has the experience and skillset to rapidly acclimate into the Crunch culture while demonstrating a high performance culture mentality. They operate with speed and urgency in delivering outcomes. They create a warm, kind, and hospitable environment for team members and members alike, allowing everyone to achieve their goals in a non-judgmental environment. Our leaders are determined, persistent people who thrive in competitive situations and believe in "working hard, having fun, and making history."

What You’ll Do

As the Managing Partner in Training, you’ll be responsible for driving club profitability by energizing the team around clear daily, weekly, and monthly goals. You’ll focus on member satisfaction and retention by ensuring timely resolution of concerns, delivering exceptional service, and maintaining a clean, fully operational facility. You’ll lead performance through effective hiring, onboarding, coaching, and KPI tracking, while also managing staff schedules and payroll to ensure optimal coverage. With a deep understanding of our offerings and operations, you’ll uphold high standards across compliance, inventory, and overall club experience.

What Success Looks Like

• High performance talent recruited, hired, and onboarded; teams energized through coaching, staff meetings, sales development, operational policy execution, and clear accountability.
• Consistently deliver a profitable, KPI-driven business through operational mastery and P&L ownership.
• Exceptional member experience with rapid issue resolution, high retention/satisfaction, and a clean/crisp facility with all things working.
• Full ownership readiness—independently running all four walls of the business confidently, owning people, results, culture, and compliance.

About You

You bring people together around clear objectives and maintain steady focus on execution. You engage the team in solving problems while maintaining forward momentum. Decisions are timely, and performance expectations remain high for both yourself and the team.

You are knowledgeable about established processes and serve as a reliable resource for others. Your communication is clear, direct and focused on helping the team move forward.

Responsibilities

• Energize the team around daily, weekly, and monthly objectives.
• Ensure member resolutions are done timely and focus on member retention.
• Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards.
• Recruit, hire, and onboard amazing talent.
• Coach and develop team members to drive sales performance.
• Focus on member satisfaction and deliver exceptional customer service.
• Maintain a clean, crisp facility with all things working 24/7.
• Monitor team member payroll and scheduling to ensure the club is adequately staffed at all times.
• Ensure and monitor compliance and accuracy with all policies, procedures, and standards.
• Monitor inventory and ensure timely restocking.
• Assist with conducting staff meetings and setting, monitoring, and managing team member performance.

Qualifications

• Minimum 2 years of fitness or service-oriented management experience preferred.
• Experience supervising a team of at least 15 team members preferred.
• Experience with business operations such as hiring, onboarding, promoting, and removal of team members required.
• Experience in labor management and inventory control.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Ability to take assertive action to accomplish objectives, innovate, and solve problems.
• Knowledge of key metrics and drivers to grow business.
• Proficient with Microsoft Suite or similar software.
• Ability to invest financially in Managing Partner opportunity.

Physical Requirements

• This is a physical role requiring the team member to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.

Education Requirements

• High school diploma or GED required.
• Bachelor degree in business management or related field preferred.

Travel

No travel required.

Benefits

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full time positions
• Basic Life and AD&D
• HSA
• Short-term disability
• Free gym membership

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Crunch Fitness – Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.