Rock Row Crumbl Shift Leader

Job Description

Job Description

Pay and AvailabilityJoin our fast-growing team at Crumbl Cookies and earn between $19.65 and $22.65 per hour, including tips, with an overall average of $21 per hour. This is a year-round leadership position, and consistent availability is required to ensure strong team continuity and performance. We are hiring for both full-time and part-time roles.Benefits for Full-Time Shift LeadsFull-time team members enjoy access to several competitive benefits, designed to support a healthy work-life balance and continued growth:Two weeks of paid vacation (PTO)Health insurance optionsOne guaranteed weekend day off50% off all Crumbl productsUp to $1,000 in employee referral bonuses10% tuition discount at Southern New Hampshire UniversityWhat It Means to Lead at CrumblLeadership at Crumbl isn't just about supervising-it's about inspiring. As a Shift Lead, you will set the tone for your team, creating a fun, high-energy environment where service, teamwork, and quality come first. You'll serve as a role model, encouraging collaboration and ensuring that every guest receives an exceptional experience. Our most successful leaders are proactive, upbeat, and passionate about uplifting those around them.Your Responsibilities as a Shift LeaderYour primary role will be to lead and support your team during active shifts. You'll oversee day-to-day store operations, including cookie preparation, baking, quality checks, customer service, and cash handling. You'll assign and rotate team members to specific stations, making sure everyone is working efficiently and cohesively toward daily goals.Who Thrives in This RoleThe ideal candidate brings previous leadership experience, ideally in a food service or fast-paced retail environment. You must be confident leading a team, quick to solve problems, and committed to maintaining high standards. Strong communication skills are essential, as you'll be regularly interacting with customers, team members, and management.You should be comfortable using point-of-sale systems, have a basic understanding of technology and performance tracking, and be capable of multitasking without compromising quality.Basic QualificationsTo be considered, you must be at least 18 years old and have reliable transportation to and from work. This is a physically active job and requires the ability to stand for extended periods and lift up to 25 lbs. Friday and Saturday availability is required, meaning you will be expected to work at least two weekends per month.Apply TodayIf you're ready to take the next step in your leadership journey and help shape the culture of a fun, growing brand, we encourage you to apply today. Join Crumbl Cookies and be part of a team that's baking up something special every day.Baking Customer Service Communication Skills Team / Collaboration Detail Oriented Food Safety (or Manufacturing Sanitation / Disinfectant)Scheduling Pastry Chef (or Cake Baking) Food Preparation (or Cooking) Leadership Baking Customer Service Communication Skills Team / Collaboration Detail Oriented Food Safety (or Manufacturing Sanitation / Disinfectant)Scheduling Pastry Chef (or Cake Baking) Food Preparation (or Cooking) Leadership Baking Customer Service Communication Skills Team / Collaboration Detail Oriented Food Safety (or Manufacturing Sanitation / Disinfectant)Scheduling Pastry Chef (or Cake Baking) Food Preparation (or Cooking) Leadership Night Night Night Night Nights Closing Closing Closing Closing Day Day Day Day Morning Morning Morning Morning