Expert Inbound, Nashville | On site |

Job Overview This role manages live inbound business sales calls to connect new and existing customers with appropriate wireless solutions. It involves conducting discovery conversations to recommend products, price plans, data, and enhanced services based on customer needs. The role requires collaboration with field sales, implementation, and solution engineering teams to support deal partnerships. Success is measured by effective customer verification, fraud prevention, and post‑sale support throughout account ownership. The work impacts organizational revenue and customer satisfaction by ensuring accurate sales and ongoing service for business customers. Job Responsibilities Manage high-volume inbound business sales calls to identify customer needs and recommend suitable wireless solutions. Conduct customer research and build sales quotes using product knowledge and sales tools to support informed purchasing decisions. Partner with verification, credit underwriting, and fraud teams to validate new business customers and prevent fraudulent activity. Follow lead management processes to qualify customers and ensure compliance with fraud prevention protocols. Collaborate with field sales teams to facilitate deal partnerships across small and medium business and enterprise segments. Provide post‑sale customer support for billing, device, and service issues, coordinating with technical and sales support teams. Also responsible for other duties/projects as assigned by business management as needed. Education and Work Experience High School Diploma/GED (Required) Less than 2 years in an inbound/outbound commissioned environment (Preferred) Less than 2 years of business customer service, sales, or retention experience (Preferred) Knowledge, Skills and Abilities Organization and Task Management: Demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy, and work well in a dynamic, fast‑changing environment that requires a high degree of multi‑tasking. (Required) Communication and Collaboration: Excellent communication and interpersonal skills, ability to learn and follow processes thoroughly, work cooperatively and collaboratively with all levels of employees and management, maintain a mature, self‑motivated, positive, professional attitude, and adapt effectively in a new role. (Required) Technology Proficiency: Proficient with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook, as well as experience with WebEx, Dialpad, and Google applications. (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel No Pay Range Total Target Cash Pay Range: $42,200 - $76,100. Base Pay Range: $29,540 - $53,270. Equal Opportunity Employer T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation for Applicants with Disabilities If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know. #J-18808-Ljbffr T-Mobile