General Manager

DESCRIPTION

Job Summary

We are seeking an experienced, motivated, and dependable general manager to oversee the overall operations of our restaurant and ensure an exceptional experience for every guest.

The general manager is responsible for leading the restaurant team, maintaining high standards of customer service, managing day-to-day operations, and ensuring the restaurant operates efficiently and profitably. This position plays a key role in recruiting, training, coaching, and developing employees while creating a positive, professional, and team-oriented work environment.

The general manager is also responsible for managing the restaurant's financial performance by driving sales, controlling costs, managing inventory, and executing the company's business plan.

Primary Responsibilities

As the day-to-day operator of the restaurant, the General Manager will be responsible for, but not limited to, the following:

Drive Sales & Profitability

• Execute the company's business plan and operational strategies to achieve sales and profitability goals.
• Use sales reports, labor information, food costs, and other business data to identify opportunities for improvement and growth.
• Monitor sales trends and adjust operational practices as needed to maximize profitability.
• Set and work toward specific revenue and performance goals.
• Manage the restaurant's Profit & Loss (P&L) statement and take appropriate action to control costs.
• Place and receive food and supply orders while maintaining appropriate inventory levels.
• Monitor food costs, labor costs, waste, and other operating expenses.
• Create and post employee schedules based on business needs, labor requirements, and company guidelines.
• Complete required administrative, financial, and operational tasks accurately and on time.

Lead & Develop the Team

• Recruit, interview, hire, train, and develop restaurant employees.
• Manage a team of three or more employees and provide effective leadership and direction.
• Provide ongoing coaching, feedback, and performance evaluations.
• Establish clear expectations for employee performance, attendance, customer service, and conduct.
• Recognize and encourage employees who demonstrate strong performance and teamwork.
• Build a positive work environment based on communication, respect, accountability, and teamwork.
• Address performance issues appropriately and take corrective action when necessary, including the authority to hire and terminate employees in accordance with company policies and applicable laws.

Provide Exceptional Customer Service

• Ensure every guest receives friendly, professional, and efficient service.
• Maintain a welcoming, clean, and inviting restaurant atmosphere.
• Respond to customer questions, concerns, and complaints promptly and professionally.
• Resolve customer issues whenever possible while protecting the interests and standards of the company.
• Build positive relationships with customers and contribute to a strong reputation within the community.

Maintain Professional Standards

• Conduct yourself professionally when interacting with customers, employees, vendors, and corporate management.
• Lead by example and demonstrate the standards expected from every member of the team.
• Maintain compliance with applicable federal, state, and local labor, health, safety, and food-service regulations.
• Ensure employees follow company policies, procedures, and standards.
• Maintain a safe, clean, organized, and properly stocked restaurant.
• Promote accountability and ensure team members understand their responsibilities.

Lead with Integrity

• Maintain the highest standards of honesty, integrity, and professionalism.
• Handle financial, employee, customer, and operational matters responsibly and confidentially.
• Make ethical and informed decisions that support both the team and the company.
• Communicate openly and honestly with employees and corporate management.
• Approach challenges with a positive, constructive, and solution-oriented attitude.
• Take ownership of the restaurant's performance and lead the team toward continuous improvement.

The Role of the General Manager

The general manager is a key leader within the restaurant and is expected to take ownership of the day-to-day operation of the business. Success in this position requires strong leadership, organization, communication, financial awareness, and the ability to motivate a team while maintaining high standards.

The goal is to create a restaurant environment where customers receive an exceptional experience, employees feel valued and supported, and the business operates safely, efficiently, and profitably.

REQUIREMENTS

• Reliable transportation
• Must be 18 years or older
• Ability to lift up to 50 lbs
• Ability to work well under pressure and multitask
• Strong customer service skills with a welcoming, inclusive attitude
• Previous fast food or quick-service restaurant experience required
• Must be able to pass a background check if requested
• Strong verbal and written communication skills
• Excellent leadership skills with the ability to coach and support a diverse team

Yes, the name is memorable-and you bet our food is positively addictive. At Stoner's Pizza Joint, what truly makes us special is our food-loving culture that feels welcoming to everyone. Running our restaurant is fast-paced and exciting, with people who take pride in serving great pizza and supporting one another as a team. Our dough recipe was created 30 years ago, and with new leadership we've refreshed the concept to better reflect what pizza lovers want today and tomorrow. For a General Manager, it's a place where strong leadership, community, and continuous improvement all come together.