Customer Care Banker-Call Center Bilingual English/Spanish- Denton

Customer Care Banker-Call Center Bilingual English/Spanish- Denton Customer Care Banker-Call Center Bilingual English/Spanish- Denton Ready for a role that’s more dynamic than a traditional call center? Step into a position where every interaction matters. As a Customer Care Banker in Denton, you’ll be the voice customers trust and the support our branches rely on. What you’ll do: Help customers by phone with everything from balance questions to online banking guidance. Spot opportunities to connect customers with helpful banking products. Assist with fraud alerts, compromised cards, and customer education on scams. Stay sharp through ongoing training and compliance requirements. Provide support for Active/Live Teller. Answer incoming calls from customers and employees to assist with requests. Provide prompt, efficient, and friendly service in processing customers' transactions. Provide support to internal departments Ready for a role that’s more dynamic than a traditional call center? Step into a position where every interaction matters. As a Customer Care Banker in Denton, you’ll be the voice customers trust and the support our branches rely on. What you’ll do: Help customers by phone with everything from balance questions to online banking guidance. Spot opportunities to connect customers with helpful banking products. Assist with fraud alerts, compromised cards, and customer education on scams. Stay sharp through ongoing training and compliance requirements. Provide support for Active/Live Teller. Answer incoming calls from customers and employees to assist with requests. Provide prompt, efficient, and friendly service in processing customers' transactions. Provide support to internal departments What you'll need: High school diploma or GED (required) Call Center Experience (preferred) Banking experience (preferred not required) Bilingual Spanish (required) Why You’ll Love Working Here A growing company with real career opportunities A team that values creativity, ideas, and fresh thinking Strong community involvement we don’t just market locally, we show up A supportive environment where you can learn, grow, and make an impact Compensation & Benefits Competitive Salary Quarterly Sales bonus & Referral Incentives opportunities 401(k) Dental, Health & vision insurance Health savings account Life insurance Paid time off & more... Additional Postings available from PointBank #J-18808-Ljbffr Little Elm Chamber