Assistant Store Manager

Overview Compensation will range from $15.00 to $23.00 per hour, with the actual rate meeting or exceeding the minimum wage at the job location. Additional compensation may include annual or quarterly performance bonuses and premiums that vary by schedule, facility, season or specific work performed. The Assistant Store Manager will support the Store Manager in sales, customer service, store appearance, and operations. This position manages the store during the Manager’s absence or when working opposing shifts, and leads store teammates in serving customers. Bilingual candidates are encouraged. Responsibilities Lead team members in providing excellent customer service to retail and professional customers. Supervise customer service levels in the retail showroom and oversee the execution of customer‑service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Work with the store manager to ensure adequate staffing during peak hours, including lunch, late‑afternoon, evening and weekend periods. Assist in setting team‑member goals, providing feedback, coaching, mentoring, and keeping members up‑to‑date on training. Assist in the hiring process: complete recruiting tasks, schedule and participate in interviews, evaluate candidates, and collaborate with management to select qualified team members. Ensure the telephone is answered according to company policy. Process buy‑online/ship‑to‑store, hub‑store transfers and DC add orders, and contact customers upon shipment arrivals. Use the electronic outside purchase‑order ledger to handle special orders and outside purchases efficiently. Process retail customer returns and exchanges, issue refunds correctly, and stage returned merchandise appropriately. Invoice core charges and warranties before product leaves the store. Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks. Ensure team members comply with company policies, including posted schedules, approved deviations, and clock‑in/out procedures. Perform opening and closing duties: day‑end procedures, verify deposits, prepare bank deposits, lock doors, arm/disarm alarms, and secure delivery vehicles. Assist in maintaining the store building, parking lot, exterior signage, lighting, computer hardware, service equipment, and delivery vehicles. Perform additional duties as assigned. Qualifications Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification. Desired: Certified Parts Professional Certification, ASE Certification. Fluency in multiple languages, especially Spanish. Benefits Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Medical, dental and vision insurance starting day one. Optional flexible spending account. Team‑member health and wellbeing programs. Tuition educational assistance. Opportunities for career growth. Equal Opportunity Statement O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate based on race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, military service member status, physical or mental disability, genetic information or other protected status. Qualified individuals with a disability are entitled to reasonable accommodations. If you require an accommodation during the application or employment process, contact View email address on click.appcast.io or call View phone number on click.appcast.io option 1. #J-18808-Ljbffr