Associate Tech Specialist

Tier1 Experience in 24*7 Production Support Responsible for outage and incident management Support person should have experiece to execute the SOP based commands like server retsart , look into configurations Monitoring various tools , Dashboard and raise flag as required Create dashboard for any critical tracking Triaging Create chatroom / War room Engage Tier2 support as needed Should have basic Salesforce & MuleSoft Knowledge Tier2 Excellent understanding of SLAs, KPIs and IT production support operations. Extensive experience in 24x7 Application support Analyst mindset Debug issue and identify right team to fix it Understand Architecture and debug the code (not expected to fix code) Proactive incident management and health check Should be able to make config updates Develop/enhance alerts/ monitoring as required Excellent verbal and written communication skills. Listening and assertiveness Should be agile and show flexibility to be able to work in cross group collaboration Demonstrate sense of urgency, understand business impact from the business users, stakeholders and with reference to the earlier incidents Should be able to work under pressure and demonstrate multitasking skills Should have good understanding of Salesforce and MuleSoft