Leasing Specialist

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long‑term careers and connections. As we grow as a company, our goal is that you will grow in your career. NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work. We value our employees by offering a competitive benefit package. Benefits Commission and bonus opportunities Paid vacation and sick leave 11 paid holidays Paid maternity & parental bonding leave Short & long term disability Medical/Dental/Vision/Life Insurance 401(k) Match Training, certification, & growth opportunities Employee referral & recognition programs Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit Leasing Specialist | The Collins, Cleveland, OH Salary range: $17 per hour and up, dependent on experience. Essential Functions Sales/Marketing Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move‑ins Perform telephone market surveys and physical shops of competitors Recommend strategies and programs for on‑site marketing activity Develop and monitor merchant/neighborhood referral programs for move‑in packets, newsletters, and resident retention Initiate sales outreach plans including new development, community management, internal and external communication, and support Recommend programs and strategies to increase qualified traffic and closing ratios Maintain passing e‑shop, phone shop, and physical shop scores Maintain closing ratios in line with NRP policies and procedures Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance Administrative Adhere to all NRP prospect and resident follow‑up procedures including, but not limited to, sales, service, request and random follow‑up Inspect apartments with the new residents at move‑in and complete all necessary paperwork Support Community Assistant with tracking renewals, lease expirations, and notices to vacate Collect and accurately process and report receipt of application fees, security deposits, rents and other fees Keep files, desk, and leasing area organized Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property‑specific guidelines and occupancy standards Inspect market‑ready units and models each morning, ensure models/mini‑models stacked with refreshments, lights on and show ready May occasionally be required to assist at other properties Run errands to support the property as necessary Customer Service Assist in planning of resident functions Walk the property for curb appeal and overall appearance Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb appeal standards are met Provide excellent customer service and display courteous and professional attitude toward all customers Maintain availability for resident functions, community affiliated events and weekends Perform other duties as required Skills & Abilities Education: High school diploma or equivalent; college preferred Experience: 1‑year customer service or sales experience or relevant education Technical Skills: Strong computer skills and proficiency in Microsoft Office; Yardi experience preferred Other Requirements: Valid driver’s license and reliable transportation EEO Statement The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances. #J-18808-Ljbffr The NRP Group LLC