Care Navigator

Job Description

Job Description

When an older adults care needs change, families often feel overwhelmedby options, timelines, medical information, facility processes, and the emotional weight of making the right decision. The Elder Care Navigator is the steady guide through that complexity.
In this role, you will serve as an advocate and experienced elder care professional on the legal team, working closely with key staff to facilitate all aspects of care planning. Youll act as the liaison between the law firm, care facilities, and the client, helping families understand care options, supporting transitions, and ensuring the clients voice and dignity remain central throughout the journey.
Youll thrive here if youre energized by meaningful work, excel at building trust, and bring a calm, solutions-oriented presence to fast-moving situations.
Essential Duties & Responsibilities
You will partner with attorneys, long-term care planners, and other key staff to facilitate high-quality life care planning services, including:
Facilitate and assure the quality of all aspects of elder law services for care planning clients and their families.

Provide care coordination to guide clients and families through facility placement and/or transfer.

Coach and support families on advocacy with facilities, staff, and the clients medical team.

Research and maintain up-to-date information on community resources, facilities, and helpful materials to best support clients engaged in life care planning.

Attend Interdisciplinary Team Meetings (ITM) at nursing facilities as needed; document meeting notes and decisions accurately in the clients file.

Assess clients functional levels and develop care plans and recommendations in conjunction with other professionals on the legal team.

Collaborate with marketing staff to promote the law firm and affiliated services across the service area, including (but not limited to): seminars, articles, radio engagements, event speaking, and referral relationship-building.

Represent the firm to facilities and the healthcare community through regular visits, strengthening positive relationships with leadership and staff.

Attend appointments with attorneys and long-term care planners to interact with clients and referral sources.

Make client satisfaction a top priority by helping resolve concerns with urgency and care.

Maintain confidentiality of all client and personnel information in accordance with firm policies.

What Success Looks Like

(Core Competencies)
Integrity & confidentialityyou protect sensitive information and apply confidentiality standards consistently.

Client-centered serviceyou respond promptly, follow through, and help families feel supported and informed.

Critical thinking & sound judgmentyou gather information, evaluate options, and help the team identify practical solutions.

Proactive, solutions-oriented mindsetyou see what needs doing and take initiative to improve outcomes.

Clear communication (written & verbal)you write and speak with empathy, professionalism, and clarity.

Comfort with technologyyou effectively use standard office software and tools (including Microsoft products) to document, communicate, and coordinate care.

Qualifications
Required
Bachelors degree in Social Work or a related field (or equivalent work experience).
OR 23 years of experience in a professional environment with strong administrative, coordination, or client-facing responsibilities.

Strong organizational skills and ability to manage multiple priorities with consistent follow-through.

Exceptional verbal and written communication skills.

High professionalism, integrity, and commitment to confidentiality.

Proficiency with Microsoft Office Suite and standard office technology.

About Steinbacher, Goodall & Yurchak
At Steinbacher, Goodall & Yurchak, our commitment to a solutions-oriented work environment is realized through teams that are bound by mutual respect and accountability and who strive for continuous learning and growth.
Does that sound like an environment you would like to work in? Are you a team player who is eager to learn, solutions-oriented, and reliable? If so, we may have a place for you on our team!
Our employee benefits include: Paid time off, Holiday Pay, Jury Pay, Birthday Off, Bereavement Leave, Health, Dental, Vision, Disability, Life Insurance, Retirement Plan, Gym Membership, Student Loan Assistance and Tuition Assistance.

Steinbacher, Goodall & Yurchak is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as established by law.
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