Non-Technical Customer Support

Overview This role is a first point of contact for customers and distributors needing support with Fluke products — resolving inquiries, directing users to resources, and ensuring a smooth experience. This position is required to be onsite and does not offer the option for remote or hybrid work. Key Responsibilities Develop a strong understanding of Fluke brands and internal support teams to ensure skilled and accurate call support and ticket transfers. Manage high-volume customer interactions via Five9 and CRM Dynamics, averaging ~75 calls and 30-50 emails daily. Support distributors and end users with inquiries related to contracts, quotes, orders, shipping, and troubleshooting potential issues. Assist customers with navigating Fluke’s external website, including tools like the Accessory Store, Where to Buy, manuals, and service resources. Provide guidance on RMA procedures, distributor stock rotation policies, and basic service-related inquiries (e.g., calibration and repair quotes). Act as a resource for non-technical questions on products, warranties, and available services, collaborating cross-functionally to resolve issues and support process alignment. Requirements Minimum of 1 year of experience in a high-volume call center with strong multitasking and system navigation skills. Excellent communication—both written and verbal. Proficient in Microsoft Office (Word, Excel, Outlook, Teams); Oracle experience a plus. Highly organized, detail-oriented, and dependable. Self‑motivated and effective working independently or with a team. Consistent, punctual attendance, and comfort working at a computer for extended periods. Benefits Bonus as part of the total compensation package. Pay range: 43,200.00 – 64,800.00 (local currency). Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Fortive Corporation