Veterinary Receptionist

Veterinary Receptionist

Horse Heaven Hills Pet Urgent Care & Veterinary Center is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $17.13 - $20.50

Schedule: Hours varies. 30-40 hours per week. Monday - Saturday 7:15am-11:30pm Sunday7:30am-7:30pm 10 hour shifts

Key responsibilities include:

• Greeting clients and their pets, completing the appointment sign-in process, confirming appointment details, and escorting clients to exam rooms.
• Ensuring accurate service and product sales accounting, handling payments, processing credit/debit cards, and scheduling future appointments.
• Answering client calls for appointments, hospital inquiries, medication refills, and other requests. Making outbound calls for appointment reminders and follow-ups.
• Understanding common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assisting in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications include:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

At Horse Heaven Hills, we go beyond standard care to create a welcoming environment where pets receive expert attention when they need it most. By fostering trust, embracing innovation, and prioritizing service with compassion, we deliver exceptional veterinary care with empathy, integrity, and an unwavering dedication to pet well-being.

We offer career advancement opportunities with clearly defined growth paths from entry-level to senior leadership roles. Horse Heaven Hills Pet Urgent Care and Veterinary Center is an equal opportunity employer.